Senior Business Experience Planning & Administration Manager

• Lead, coach, and develop a team of 6-7 professionals managing Technology third-party vendor activities and governance processes
• Develop and execute strategic initiatives to improve the effectiveness, scalability, and maturity of the third-party management program
• Partner with Technology, Sourcing, Legal, Risk, Procurement, Finance, and other stakeholders
• Oversee review, analysis, approval, and administration of vendor contracts, SOWs, amendments, and related documentation
• Manage third-party lifecycle operational routines and governance processes
• Analyze program performance, identify trends and risks, and recommend process improvements
• Lead business planning, forecasting, resource planning, and reporting activities
• Establish and monitor KPIs, dashboards, executive reporting, and vendor performance insights
• Drive process standardization, governance enhancements, and operational controls
• Identify and mitigate risks associated with third-party engagements
• Lead cross-functional projects and change initiatives
• Ensure compliance with organizational policies, regulatory requirements, and third-party risk management standards
• Define and implement business planning processes and strategic plans based on forecasts
• Develop partnerships with key decision makers and lead best-practice and learning-plan implementation

• Experience in business planning, operations, vendor management, third-party risk management, procurement, contract administration, strategy, or related disciplines
• Demonstrated experience leading and developing teams with direct people leadership responsibilities
• Experience partnering with senior leaders and influencing stakeholders across multiple business functions
• Strong understanding of third-party vendor management, contract governance, SOWs, and operational controls
• Ability to establish structure, formalize processes, and implement scalable solutions in complex environments
• Strong analytical, problem-solving, and decision-making skills, including data-driven business outcomes
• Excellent communication, presentation, relationship management, and organizational skills
• Ability to balance strategic planning with operational execution
• Experience supporting Technology organizations or technology vendor management programs
• Knowledge of third-party risk management and vendor governance frameworks
• Experience in financial services or other highly regulated industries
• Experience leading business transformation, process improvement, or operational excellence initiatives
• University/college degree typically required for roles at this level
• Typically 8+ years of industry experience
• At least 5 years of prior management experience typically required
• Comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree
• Must be able to work in Denver, CO or Pittsburgh, PA
• PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Demonstrates expertise in third-party vendor management, contract governance, and risk management, with a strong focus on strategic planning and operational execution. Proven ability to lead teams, drive process improvements, and establish effective governance frameworks in complex environments.

• Third-Party Vendor Management
• Contract Governance
• Risk Management
• Business Planning
• Team Leadership

• Vendor Management
• Contract Administration
• SOW Analysis
• Data-Driven Decision Making
• Process Improvement
• KPI Development
• Operational Controls
• Business Transformation
• Strategic Planning
• Governance Frameworks

• Communication Skills
• Relationship Management
• Analytical Skills
• Problem-Solving Skills
• Organizational Skills

• Financial Services
• Highly Regulated Industries
• Third-Party Risk Management
• Governance Processes
• Operational Excellence