Customer Value Agreement Specialist

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

• Paid Time Off (PTO) Plan
  - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU
  - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance,  and discounted employee phone plans

The CVA Specialist owns the intake and renewal of Customer Value Agreements (CVAs) for Wagner's customers, working in the spirit of  One Professional Team.  This is a customer-facing service administration role within the CVA group. The Specialist receives incoming agreement requests from equipment sales and Product Support Sales, validates each agreement and its preventive maintenance schedule in the dealership's service systems, approves the quote, and owns renewals as agreements approach expiration.

Day‑to‑day work involves building and maintaining contracts in the dealership's systems, regular customer phone and email contact, coordination with Product Support Sales Representatives and Service branch personnel, and careful recordkeeping to keep data accurate across those systems.

This is an administrative and customer service position within a heavy equipment dealership. It is not an legal contract, information technology, software development, systems administration, or data engineering role, and it does not involve programming, database administration, or building reporting infrastructure.

Pay Rate: $60,670.86 - $83,425.94 Annually

• Serves as the central intake point for CVA requests originating from new machine and generator sales and aftermarket sources
• Reviews incoming CVA quotes for completeness and accuracy prior to agreement build, following up with the originator when information is missing
• Builds Customer Value Agreement enrollment number
• Sets up and maintains preventive maintenance schedules in the Equipment Management Toolkit (EMT)
• Prepares agreement documents and routes them to customers for electronic signature through Docu Sign
• Tracks signature status, follows up on outstanding agreements, and confirms executed agreements match what was built before activation
• Manages the CVA renewal pipeline, including monitoring upcoming expirations and initiating renewal activity
• Prepares renewal quotes using Service Agreement Quoter (SAQ), updating pricing and adjusting preventive maintenance events based on machine age and accumulated hours
• Administers the auto‑renewal process, including advanced customer notification and processing of customer opt‑out requests
• Communicates initially directly with customers regarding renewals, agreement updates, and coverage question.
• Partners with Product Support Sales Representatives on renewal outreach and escalates at‑risk agreements
• Supports standardization of agreement terms, including conversion of existing agreements to standard expiration terms and contract lengths
• Maintains accurate agreement records, documentation, and contract files across DBS, Sales Link, and EMT
• Prepares and distributes CVA reporting, including new, renewed, expired, and lost agreements
• Identifies discrepancies, missing…