Spa Reception - Part Time

Responsibilities

• Answer phones and incoming emails for all spa business and assist guests in a friendly and courteous manner.
• Accurately book, change, and cancel spa appointments, packages, and services.
• Check guests into the software system and appropriately charge for services performed.
• Handle customer complaints and escalations; report any and all complaints to the Manager or Assistant Manager.
• Report issues and offer solutions to the manager regarding guest services and reception policies, procedures, and protocols.
• Educate guests on spa treatments, services, retail products, promotional packages, and/or discounts available.
• Communicate to spa leadership any issues involving staff, guests, or facility operations.
• Navigate computers, spa software, and phone lines with skills and proficiency.
• Maintain compliance with all safety standards, health standards, and internal policies and procedures, including proper sanitation of spa areas and equipment.
• Ensure all guests are aware of and follow spa policies and procedures.
• Work closely with the spa team to ensure smooth operations and a seamless guest experience.
• Assist other spa staff as needed to ensure efficient service delivery.
• Uphold 4‑star standards by delivering excellent customer service and maintaining positive relations with all guests and employees.
• Regular and reliable attendance is a fundamental requirement of this position; employees are expected to be punctual and consistently present during scheduled work hours.
• Perform special projects as needed or requested.

Demonstrated experience working in customer service, preferably in a spa and luxury hospitality environment. Demonstrated experience working in a fast‑paced, high‑pressure environment. Demonstrated experience working as part of a team with a friendly demeanor. Basic math and money handling skills.

Preferred: one (1) or more years of experience working in a spa or luxury hospitality environment.

Effective and diplomatic oral and written communication skills in English; strong interpersonal and communication skills.

Decisions are limited to within the scope of essential duties.

Gaming License.

Exceptional attention to detail and organizational skills. Basic knowledge of spa services and treatments. Ability to work flexible hours, including weekends and holidays. High integrity and honesty. Point of sale system proficiency.

Performing frequent brisk walking, stooping, bending, stretching, reaching, pushing, kneeling, squatting, crouching, and standing for a majority of the shift with standard breaks. May require lifting up to 30 pounds to stack, store, or move supplies and equipment.

Working in a spa and salon environment with a flexible work week and occasional additional hours.

General office supplies and equipment including computers, printers, calculators, pencils, etc.

$18.00+ per hour based on experience.

Full House Resorts provides a robust benefits package for all employees and eligible family members, including:

• Health & Wellness:
  Medical (full‑time only), HSA, FSA, Dental, and Vision coverage.
• Financial Security:
  Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off:
  Generous PTO program.
• Convenient Transportation:
  Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks:
  Complimentary local gym membership.
• Professional Growth:
  Tuition reimbursement and career development opportunities.
• Exclusive Discounts:
  Employee savings on hotel and resort services.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.