Program Specialist – Form Tools and Communication

Program Specialist – Form Tools and Communication

This role’s purpose is to help leverage technology to solve problems, simplify compliance, and increase communication – leading to more engaged staff, happier foster parents, and ultimately, better outcomes for kids. This role is part of the “corporate” team serving Hope & Home locations all across Colorado.

Overall

Description:

• Work with departments to determine goals/objectives that will drive technology, systems, automations, and process decisions.
• Always work with thought towards current customer experience and how we can better care for customers.
• Evaluate project success and consistently monitor for areas of improvement.

Primary Responsibilities:

• Maintain H&H CRM technology in order to better serve (from a customer service perspective) both inquiring foster parents, licensed foster parents, and staff.
  • Maintain current sales funnels and technology flow for individuals interested in becoming foster parents.
  • Edit as needed current foster parent communications and process flows.
  • Work with cross-functional teams in order to build, test, and deploy new solutions as needed.
• Build H&H Licensing Portal using a white-labeled app. This project will also require ongoing maintenance and support.
• Maintain softphone system utilized by Hope & Home.
• Build, maintain, and update digital forms used during staff onboarding, licensing, volunteer onboarding, etc.
• Help troubleshoot event RSVPs and ensure thoughtful and clear use of RSVP technology.
• Assist in the ongoing updating and use of administrative tools used for foster family supports.
• Offer, embody, and engage in friendly support to staff, volunteers, foster parents, etc. in their use of these tools. Do so proactively as well as in response to requests as needed.

Additional Responsibilities:

• Participate in Hope & Home foster family events and program-related activities as appropriate.
• Support the marketing and fundraising activities of Hope & Home.
• All other duties as assigned.

Additional Qualities:

• Demonstrate energy and passion around work that makes life easier for foster parents and staff.
• Possess clear communication skills, organizational abilities, and a high level of attention to detail. Demonstrate an ability to work on multiple projects simultaneously.
• Maintain a positive attitude and be open to feedback.

Full Time Benefits:

• Paid time off accruing immediately upon start of work and useable once accrued.
• Paid holidays.
• Medical, dental, and vision insurance (eligible the first of the month following 60 full days of employment).
• Enrollment in 401K after working at least one year and 1,000 hours, beginning the quarter following eligibility (must be 21 years of age to participate).
• Company paid life insurance, with employee option to add additional coverage and long-term disability coverage (if working 20 or more hours per week).

Please Note:

Hope & Home’s benefit package is contributory; that is, youare responsible for aportion of the premium for your benefits. Aportion of the premium, up to a maximum per month, is contributed by Hope & Home. Your contributory cost is deducted from your paycheck.

Hope & Home trains and actively supports foster families all across Colorado who feel compelled by Christ’s command to care for others. Children who have been abused or neglected and are in foster care get a stable and nurturing family to live with until it’s safe to go home again, or — when that safety isn’t possible — a family to give them a “forever home” through adoption.