Emergency Communication Specialist

Position: Emergency Communication Specialist I
* Make a difference in the lives of real people every day
* Diverse community
* Competitive total compensation package
* Well-Funded General Employees Retirement Plan
* Light rail station minutes away
* On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
* Access to innovation work spaces
** Emergency Communications Specialist I** (9-1-1 and non-emergency call taking):  
** 6% increase
** upon completion of basic training
** Emergency Communications Specialist II** (9-1-1, services/data, police OR fire dispatching):
** 7% increase
** from ECS-I, upon completion of advancement training
** Emergency Communications Specialist III** (9-1-1, services/data, police AND fire dispatching):
** 7% increase
** from ECS-II, upon completion of advancement training
** 4% longevity recognition increase
** upon the completion of five (5) years as an ECS-III
* annual cost of living increases (averaging 3% per year)
* annual high-performance bonuses
* Aurora
911 also provides all team members (and their families) with direct access to psychological services and wellness/resiliency resources, at no cost to the employee.
* Highly competitive total compensation package
* Well-Funded General Employees Retirement Plan
* On Site Fitness Center, and overall employee well-being programs
* Peer Support
* Formal Mentoring opportunities
* Free, Secure Parking
* Free electric vehicle (EV) charging
* Receive and prioritize emergency and non-emergency calls and digital requests for emergency assistance from the public requesting police, fire, ambulance, and other emergency services; gather, analyze, and report critical information during life-or-death situations such as crimes in progress, medical emergencies, and fire/rescue incidents.
* Administer care by providing pre-arrival medical instruction or directing callers through lifesaving procedures such as CPR, childbirth, or controlling of blood loss while emergency medical services are in route.
* Operate a variety of public safety communications equipment including (but not limited to) 911 emergency call handling system, text-to-911, advanced location systems, computer aided dispatch systems, instant recall recorder and paging and intercom systems.
* Initiate public safety response requests into computer-aided dispatch system via keyboards to provide needed data to dispatchers and responding units/agencies.
* Provide emergency aid, information and directions to non-emergency callers; refer and/or transfer calls to outside agencies as appropriate.
* Read/interpret maps for the public, field personnel, and other agencies in order to assist in locating certain geographical areas; interpret telephone call locations from maps by applying knowledge of local geography in order to provide appropriate and timely assistance.
* Perform various computer checks, input and retrieval of information to assist dispatchers and emergency services staff.
* Enter automated records of activity into the computer; maintain a variety of logs relating to public safety telecommunications activities; compile statistics on calls received.
* May provide backup to dispatchers for computer queries, processing documents and telephone notifications during busy periods and/or critical incidents.
* If eligible and certified to serve in a training capacity; review policy and procedures with trainees; work directly with trainee on shift to ensure proper techniques, call routing, and appropriate level of response; document training activity, and provide input to supervisors on trainee progress as requested
* As assigned and upon completion of additional training, provide support to police dispatchers via the “Services” channel.
* Perform other duties of a similar nature or level.
* Operations, services and activities of the Aurora
911 Emergency Communications Center
* Operational characteristics of the department’s public safety telecommunications technology
* Techniques of questioning for both emergency and non-emergency calls.
* Principles and application of diversity awareness, to include implicit/explicit biases
* Principles of de-escalation and interacting with people…