Overnight, Customer Service​/HelpDesk, Customer Service Rep

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Job Summary:

Responsible for new member sales and a positive member experience.

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related tasks, info calls, checking members in, signing up new members, taking potential members on tours, and making any necessary changes to a members account
• Facilitate member services issues and questions and forward to Club Manager/Assistant Manager as needed
• Help maintain the neatness and cleanliness of the club

• 1 hour (minimum):
  Deep cleaning
• 1 hour (minimum):
  Continued training
• Full shift: see Essential Duties and Responsibilities

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

• Strong customer service skills
• Basic computer proficiency

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time

Entry level

Full‑time

Other

Wellness and Fitness Services

Location:

Aurora, CO