Service Technician - Tech Machinery

Overview

The Service Technician is a key representative of the NTM with direct customer contact and is a valued, essential part of the company’s success. The Service Technician performs various customer service activities including solving customer problems on the phone and by traveling to the customers. Additionally, the Service Technician will manage customer relationships, sell parts and service programs, prepares customer proposals and other duties.

• All NTM stakeholders, employees, and customers, are safe
• Represents NTM when servicing customer machines on the telephone, and when needed traveling to the customer location
• Evaluates customer service request and prepare proposals at NTM and customer location
• Makes real time decisions and/or makes recommendations on how to best serve the customer to the service manager
• Perform in-plant and on-site, training, adjustments, repairs, maintenance as directed by the Service Manager and agreed to by the customer
• Proactively sells NTM services, e.g., training, adjustments, repairs, spare parts, maintenance agreements
• Uses NTM Business System, CRM, and Cases to prepare proposals, manage customer relations ships, and to manage customer service issues
• Other duties as assigned

Education
A high school diploma or GED preferred, technical school or military experience a plus

Experience & Skills

• At least 5 years’ experience in building and/or servicing portable roll forming systems or manufacturing/processing machinery is strongly preferred
• Ability to troubleshoot and repair machine control systems
• Proven ability to work directly with customer to solve their problems and to be paid for the work
• Must be a team player able to effectively work at all levels of an organization
• Must be highly reliable, trustworthy, honest, and commitment oriented
• Experience with CRM and case management systems preferred
• Requires solid written and verbal communication skills
• Overall PC literacy (Microsoft Office) is required
• Must be detail oriented, self-motivated, and disciplined with the ability to handle multiple tasks
• Must successfully complete a criminal background check, physical, drug screen and E-verify

Travel for this position is frequent; approx. 20%

• Team-oriented environment
• A real Work life/ Home life balance
• Growth and Development Opportunities including a Lifelong Learning Career Path
• Humble, Hungry, Smart Culture
• Market Competitive Salaries
• Free Virtual Doctor visits with $0 copay (Teledoc)
• Tuition Reimbursement

Safe-personal commitment to all stakeholder’s well-being; purposeful control of risk
Lifelong Learner – routinely acquire new skills and capabilities that bring value
Humble – lack excessive ego or concerns about status; emphasize the Team over self
Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed
Smart – common sense about people, good judgement, and intuition around their impact on group dynamic

EOE/Drug Free Workplace