Account Management Representative

Job Title:

Account Management Representative - Bilingual Spanish-Speaking

Location:

Colorado

Wage Range: $22.50 - $26.50/hour

Help businesses thrive through trust and connection at Better Business Bureau Great West + Pacific. We support businesses with credibility and connections.

• Support Accredited Businesses throughout their BBB journey and serve as primary Spanish-language point of contact.
• Build strong relationships through calls, emails, and proactive outreach in English and Spanish.
• Support onboarding, engagement, renewals, and ongoing success for assigned accounts.
• Translate and interpret communications so businesses understand BBB programs, billing, policies, and processes.
• Partner with internal teams (Billing, Resolutions, Customer Success) to support bilingual communication needs.
• Attend local networking events, community activities, and business outreach opportunities.
• Support relationships with Hispanic chambers, Spanish-language organizations, and community partners.
• Maintain organized and accurate CRM documentation and account updates.
• Identify ways to improve experience for Spanish-speaking Accredited Businesses.
• Bring positivity, professionalism, and care to every interaction.

• Professional fluency in written and spoken English and Spanish.
• Enjoy helping people and building relationships.
• Strong communication skills and confidence speaking to business owners and internal teams.
• Organized, detail-oriented, comfortable juggling multiple priorities.
• Comfortable learning new systems and technology platforms.
• Experience in customer service, client support, account management, or administrative work preferred.
• CRM experience and familiarity with Microsoft Office tools a plus.
• Proactive, collaborative, positive mindset.

• Medical, Dental, and Vision insurance options.
• 100% employer-paid life and long-term disability insurance.
• 401(k) with company match.
• Paid holidays, PTO, and birthday off with pay.
• Professional development and growth opportunities.
• Flexibility to work remotely while engaging with local business community.

We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by local, state, or federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.