Service Technician - Tech Machinery

Position Summary

The Service Technician is a key representative of the NTM with direct customer contact and is a valued, essential part of the company’s success. The Service Technician performs various customer service activities including solving customer problems on the phone and by traveling to the customers. Additionally, the Service Technician will manage customer relationships, sell parts and service programs, prepare customer proposals and other duties.

• All NTM stakeholder, employees, and customers, are safe
• Represents NTM when servicing customer machines on the telephone, and when needed traveling to the customer location
• Evaluates customer service request and prepares proposals at NTM and customer location
• Makes real time decisions and/or makes recommendations on how to best serve the customer to the service manager
• Performs in-plant and on-site training, adjustments, repairs, maintenance as directed by the Service Manager and agreed to by the customer
• Proactively sells NTM services, e.g., training, adjustments, repairs, spare parts, maintenance agreements
• Uses NTM Business System, CRM, and Cases to prepare proposals, manage customer relationships, and to manage customer service issues
• Other duties as assigned

A high school diploma or GED preferred, technical school or military experience a plus.

• Must be a team player able to effectively work at all levels of an organization
• Must be highly reliable, trustworthy, honest, and commitment oriented
• Experience with CRM and case management systems preferred
• Requires solid written and verbal communication skills
• Must be detail oriented, self-motivated, and disciplined with the ability to handle multiple tasks

Travel for this position is frequent; approx. 20%.

• Market competitive compensation
• Paid time off
• Affordable and comprehensive health insurance
• Dental, vision
• 401(k) with company match
• Life insurance
• Disability insurance