Logistics Customer Service Manager

As the Logistics Customer Service Manager, you will assist customers with inquiries regarding company and services, communicate professionally with customers, vendors, and co‑workers, lead a small team of CSRs, and perform duties to best serve the company. The role is in‑office at 8125 E 88th Ave., Henderson, CO.

• Customer Relationship Management – Serve as main point of contact for assigned customers, building and maintaining strong relationships; understand customers’ specific needs, requirements, and expectations; address inquiries, concerns, complaints promptly and professionally; proactively communicate updates to ensure satisfaction; own a semi‑annual customer satisfaction survey and affiliated action items; lead a small team of CSRs and coordinate with internal departments; address order discrepancies, delivery delays or other logistics‑related issues promptly.
• Problem Resolution – Identify and resolve customer issues, complaints, or service‑related problems in a timely and satisfactory manner; collaborate with internal teams; escape complex or critical issues to appropriate department or management; follow up with customers.
• Data Management and Documentation – Maintain accurate customer records; enter orders and inquiries into the company system; generate reports and provide updates on metrics such as response time, issue resolution time, and customer satisfaction.
• Continuous Improvement – Show dedication, integrity, and a commitment to continuous improvement; identify opportunities for process improvements and customer service enhancements; provide feedback to management; stay updated on industry trends, best practices, and technological advancements related to logistics and customer service.

• College degree or equivalent; additional education or certification in customer service or logistics is a plus.
• Previous experience in customer service, preferably in a 3PL or logistics environment.
• Strong communication skills, verbal and written.
• Excellent problem‑solving and decision‑making abilities.
• Ability to multitask and prioritize tasks in a fast‑paced environment.
• Proficiency in using customer service management software and Microsoft Office applications.
• Knowledge of logistics and supply chain operations is beneficial.
• Strong attention to detail and organizational skills.
• Ability to work independently as well as in a team‑oriented environment.
• Ability to interact with multiple levels of management throughout the organization.
• Cultural sensitivity with international suppliers.

• Competitive base compensation plus bonus opportunity.
• Full benefits including medical, dental, and vision effective on the first day of employment.
• 401(k) with employer match (quarterly enrollment).
• Paid holidays (no waiting period to receive holiday pay).
• Paid vacation, personal, and sick days effective on the first day of employment.
• All offers contingent upon passing a background check and drug screening.
• No company visa sponsor ships.