Guest Relations Associate Flex

The Guest Relations Associate provides exceptional customer service to patients, families, and visitors by managing check-in and health screening processes at Children's Hospital Colorado (CHCO) facilities. This role ensures all visitors are pre-approved, properly badged, and directed to the correct location. Responsibilities include greeting guests, verifying visitor status in the Visitor Management System, checking authorization in Epic, de‑escalating challenging interactions, and supporting the smooth, professional operation of the Visitor Management Program with minimal supervision.

Visitor Management

Shift times can vary between 4:30 a.m. to 10:00 p.m.

May require weekends and/or holidays

• Conduct mandatory health screenings for all visitors and record results in the Visitor Management System before allowing entry.
• Verify visitor status and issue badges using the Visitor Management System.
• Serve as a welcoming representative of CHCO, delivering high‑quality customer service to patients, families, visitors, and team members with professionalism and courtesy.
• Enforce hospital visitor policies; confirm authorized visitors in Epic and initiate the patient registration process when applicable.
• De‑escalate challenging situations involving patients, families, or visitors and maintain a safe environment by following infection control protocols and keeping assigned areas clean.

• Degrees
  • High School diploma or GED
• Area of Study
  • Not Applicable

One year of administrative/clerical experience in a customer service environment.

A relevant Associate's or Bachelor's degree may substitute for the required experience on a year‑for‑year basis.

• None

• Not Applicable

• None

Pay is dependent on applicant's relevant experience.

Hourly Rate of Pay: $22.17

As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid sick leave and a robust wellness program.

As part of our Total Rewards package, Children's Hospital Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Hospital Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job‑related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non‑job‑related information.