Front Desk Screener - Swedish Med. Ctr

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on candidates' job‑related skills, experience, education or training, and location. The hourly base pay range for this position is $17.29 – $18.00 per hour.

Work Schedule: The work schedule for this position is various days and shifts between Monday – Sunday, morning and evening shifts.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits and the company’s 401(k) retirement savings plan. Seasonal and temporary roles are not eligible for these benefits.

The Screener will be responsible for asking visitors COVID‑19 screening questions as provided by the site and perform temperature checks on visitors. The Screener is also responsible for assisting with guest inquiries, directions, and initial questions regarding the facility or services.

• Maintains pleasant, friendly and professional demeanor with all Guest/Patients, co‑workers, and clients. Acknowledges and greets Guest/Patients with a professional and friendly demeanor. Asks Guest/Patients scripted screening questions in a polite and professional manner. – 70%
• Demonstrates a willingness and ability to assist others. Monitors and responds to emergencies on a priority basis. – 5%
• Provides Guest/Patients with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Ensures that patient and business confidentiality is maintained at all times. Delivers messages, items and/or amenities as requested. – 10%
• Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately. Uses only equipment trained to use and operates all equipment in a safe manner. Is knowledgeable of hospital disaster codes and response plans. Follows client standard operating procedures for disaster codes and response plans. – 15%

The total amount of time for all functions of the job is 100%.

• Education: High school diploma or general education degree (GED).
• Licensure, Certification, etc.: Must be at least 18 years of age and be able to pass a criminal background and drug screen.
• Work Experience: One to three month(s) related experience and/or training; or equivalent combination of education and experience.
• Knowledge: Knowledge of equipment including telephones, codes and alarms, two‑way radios, disaster phone, fire panel and surveillance system.
• Skills:
  • Ability to read, speak and write standard English language.
  • Ability to read and comprehend simple instructions, short correspondence and memos.
  • Ability to write simple correspondence.
  • Ability to understand 24 hour and military time systems.
  • Ability to perform general typing and/or basic computer skills.
  • Ability to prioritize tasks and remain calm in stressful situations.

• Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines.
• Budget Responsibility: The employee has control over resources available only.

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently must sit or stand for extended periods of time and may be required to run, walk, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or…