Club Manager

Reports to: District Manager

Status: Full Time / Supervisor / Exempt / Non-Exempt

Job Summary: Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight ensuring all team members provide great customer service at all times.
• High involvement in all front‑desk related tasks: greeting and welcoming members, gym tours, addressing member service issues and questions.
• Provide support to team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of the gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish Manager portion of onboarding (in Paycom) for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensure self and team members implement and adhere to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.
• Customer Service: communicate and interact with customers, co‑workers, and the public in a way that exceeds expectations.
• Listening: actively listens to customers (and co‑workers), empathizes, and works together to solve problems.
• Problem Solving: recognizes and defines problems, analyzes relevant information, encourages alternative solutions and plans to resolve situations, and seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions using appropriate behavior and language.
• Communication: maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings or disagreements.

• Customer Service: communicate and interact with customers, co‑workers, and the public in a way that exceeds expectations.
• Listening: actively listens, empathizes, and works together to solve problems.
• Problem Solving: defines problems, analyzes information, encourages alternative solutions, and seeks assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions using appropriate behavior and language.
• Communication: maintain timely and effective communication to increase productivity and prevent misunderstandings.

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs. less than 30% of the time.

• Dental insurance
• Health insurance
• Vision insurance
• Employee discounts
• Flexible schedule
• Paid time off
• Training & development
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities