Sales Representative, Customer Service Representative

Sales Representative, Customer Service Representative

Compensation: $36K base pay plus bonus with total compensation up to $60K+ per year

This role serves as the first point of contact for customers, answering a high volume of inbound calls while maintaining a positive, professional attitude. You will communicate with customers through various channels, generate sales leads and conversions, and transfer qualified prospects to licensed mortgage consultants.

• Proven experience in customer support or as a client service representative (e.g., call center, collections)
• Track record of meeting or exceeding quotas
• Strong phone etiquette and active listening skills
• Customer-focused mindset with the ability to adapt to different personalities
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• High school diploma or equivalent
• Familiarity with CRM systems and best practices
• Bilingual in English/Spanish is a plus

• Handle high-volume inbound and outbound calls professionally
• Address customer inquiries, complaints, accounting questions, and loan updates
• Generate sales leads for mortgage consultants and assist with lead conversion
• Support mortgage consultants by collecting and organizing customer documents accurately
• Identify and assess customer needs to ensure superior satisfaction
• Schedule appointments for closings and files at various stages of the mortgage process
• Build sustainable relationships of trust through open communication via phone, email, and text
• Meet individual and team sales targets and call handling quotas
• Follow company communication procedures, guidelines, and policies
• Engage with customers proactively, collecting and implementing feedback efficiently
• Manage lead pipelines to ensure conversion and follow-up
• Availability to work flexible hours: 5:00 AM - 8:00 PM MST (Mon
  - Fri) and 8:00 AM - 5:00 PM MST (Sat
  - Sun)

• Medical, Dental, Vision
• 401k
• Paid time off and sick days
• Paid holidays
• Long term paid disability
• Paid maternity and bonding leave
• Full desk equipment provided

American Financing Corporation (AFC) is an Equal Opportunity Employer. AFC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis protected by law. All employment is decided on the basis of qualifications, merit and business need. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.