Service Customer Care Rep

Responsibilities

• Process incoming calls from Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

• Less than 2 years of related experience
• High school diploma or equivalent

• Excellent phone skills
• Good communication, organizational, math, and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience, and knowledge are a plus
• Ability to multitask

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future are not eligible for hire.

No agency calls please.

Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:

• Competitive wages. The anticipated starting pay range for the position is $28.00 to $34.00 per hour but is commensurate with skills and related experience
• Health/Dental/Vision/Prescription drug plan with a company contribution to each
• Health Savings Accounts and Flexible Spending Accounts
• 401K Retirement Savings Plan:
  Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions
• Company paid life and disability benefits as well as optional supplemental term life insurance offerings
• 9 paid holidays
• Paid vacation accrued at a rate based on length of service and position
• 48 hours of paid sick leave
• Birthday pay for non‑exempt employees
• Tuition reimbursement up to $5,250 per calendar year
• and much more

EOE Veterans/Disabilities