Customer Success Manager
Job in
Aurora, Arapahoe County, Colorado, 80012, USA
Listed on 2026-07-12
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-12
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Technical Support, HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Key Responsibilities
- Manages customer onboarding and support for more complex customers.
- Uses judgment to determine the best method of interacting with customers during onboarding based on customers needs and project scope.
- Communicates effectively, able to translate internal processes to set customer expectations within an advanced scope.
- Develop, maintain and track progress of a Customer Success Plan for all Customers.
- Drives product and process adoption by understanding global customer usage and trends for all customers.
- Proactively identifies feedback trends across customers and drives process improvements.
- Acts as an expert for customers in providing honest and empathetic support, for CSM managed escalations.
- Typically requires a minimum of 8 years of related experience.
- Bachelor's degree preferred.
- customer onboarding
- effective communication
- judgment
- empathetic support
- process improvement
- project management
- customer success planning
- trend analysis
- feedback identification
- product adoption
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