Library Clerk Courier

JOB LOCATION
14949 E Alameda Pkwy Aurora, Colorado City of Aurora, Colorado It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization.

At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:
Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

Make a difference in the lives of real people every day Diverse community

Competitive total compensation package

Well-Funded General Employees Retirement Plan Light rail station minutes away

On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement

Access to innovation workspacesPRIMARY DUTIES & RESPONSIBILITIES Salary to be commensurate with experience.

The hiring range for this position is $19.61 - $24.51 per hour.

The deadline to submit applications is August 14, 2026. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.

OVERVIEW OF JOB / DEPARTMENT The job provides the highest level of customer service assisting library customers with circulation services, account help, finding library resources, answering general questions, and providing basic technology assistance. Strong customer services skills, attention to detail, genuine interest in helping people from a diverse community of all ages and a friendly outgoing demeanor are essential for success in this job.

Primary

Duties & Responsibilities:

Drives a full-size van delivering books/materials to other library locations up to several days per week as part of a pool of courier staff.

Provides friendly, efficient and professional service to customers in-person, by telephone and email.

Checks books/other items in and out through computerized system.

Answers general customer questions regarding library policy, procedures and customer accounts.

Answers basic reference, reader's advisory, general customer questions, and provides basic computer usage support.

Redirects more advanced reference questions to Reference staff as appropriate.

Operates a cash register, conducts customer payment transactions, maintains a cash drawer.

Performs data entry into library system, spreadsheet and other databases.

Sorts, processes, shelves and assists with other general library materials inventory management duties.

Retrieves paged items from shelves.

Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly).Conducts general office/administrative/clerical tasks as needed.

Performs additional duties as assigned.

The listed primary duties and responsibilities are not a comprehensive list of expectations for the job. Duties and responsibilities may change at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education:

High School Diploma or GED

Experience:

At least 1 year of customer service and/or retail experience.

Experience with in a library system is a plus.

Licenses and

Certifications:

Driver's License with good to excellent driving record

Knowledge:

Customer service techniques.

Routine software/computer systems including the internet, email, word processing, spreadsheets, database input/use.

Inventory/customer transaction systems.

Skills:

Skill in the use of windows-based programs

Strong customer services skills

Skill in checking information for accuracy and completeness and correcting errors

Abilities:

Ability to deal with stressful situations with tact and diplomacy.

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