Customer Advocate

Customer Advocate

The Customer Advocate is one of Safelite’s first impressions with our customers. You will handle administrative processes, scheduling, work orders, invoicing, greet customers in person, answer inbound phone calls, and manage emails.

Work schedule:

Monday through Friday with alternating Saturdays; a day off is given during the week when Saturday is worked.

Competitive weekly base pay starting at $20.00 per hour. A benefits package valued at over $10,000 includes a 401(k) plan with company matching, customized medical coverage, paid time off (PTO), company holidays, paid volunteer days, up to $5,250 annually in tuition reimbursement, paid training, and all tools and resources needed for success.

• Welcome in‑shop customers and resolve concerns quickly and efficiently, often providing creative solutions.
• Manage incoming calls, emails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same‑day reschedules or cancellations.
• Confirm and complete work order information, including insurance verification, additional parts, and missing details.
• Handle administrative tasks such as buyouts, invoices, work orders, deleted work orders, and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• Perform other duties as assigned.

• High School Diploma, GED, or equivalent.
• 1–3 years of telephone operations or business administration experience.
• Ability to provide world‑class customer service in a fast‑paced, changing environment.
• Professional appearance and adherence to personal protective equipment requirements.
• Travel up to 10%.

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal‑opportunity employer.

Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other applicable laws and regulations.