Financial Aid Customer Service Representative​/Office Assistant

Title: Financial Aid Customer Service Representative/Office Assistant

Position Type: Work-Study

College: Community College of Aurora

Campus: Centre Tech Campus

Location: Aurora

Salary Range:$17.50 per Hour

The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants who demonstrate a commitment to working with individuals and groups from diverse backgrounds and identities, including, but not limited to, socioeconomic status, culture, sexual orientation, gender identity and expression, disability, multilingual learners, veterans, non-traditional students, race, and ethnicity.
More than 20 languages and 60 countries are represented  addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or expand their own knowledge and skills. The college centers diversity, equity, and inclusion, and we actively seek employee partners who want to join us in reducing outcome gaps among our diverse student population.

The primary goal of this position is to aid and support the Financial Aid Office. The Financial Aid Assistant will provide customer service to students over the phone, in person, through email, and online using our virtual communication platform. This student would be expected to learn general and in-depth financial aid information and have the knowledge of how to assist in completing a FAFSA/CASFA and additional documents.

The ideal candidate would have strong organizational skills to help with filing and scanning and would be able to work autonomously to help cover the front desk and phones as needed.

• Customer Service in person, on the phone, and virtually.
• Returning voicemails and emails.
• Schedule FAFSA appointments for the CTC campus.
• Document intake and review students’ files – in their entirety.
• Weekly mandatory meeting for updates about Financial Aid (the day will depend on everybody’s availability).
• Helping advisors with projects as needed.
• Must keep all areas of the financial aid office clean and presentable in doing various tasks.
• Other things may be required to complete, related to the job environment.

• Professional and friendly attitude.
• Excellent communication skills - Bilingual or multilingual is a plus.
• Familiarity with computers and Microsoft Office suite.
• The ability to learn and work independently and as a member of the team.
• To demonstrate dependability, punctuality, and responsibility.
• Demonstrate diversity, equity, and inclusion.
• Have patience and resilience.
• The ability and willingness to take direction and to learn from constructive criticism and/or feedback,
• Open availability/flexibility is a plus.

This position is available exclusively to CCA students who are eligible to participate in the Federal Work-Study program. If you are unsure whether you qualify for work-study, please contact the Financial Aid Office at  or email financialaid for assistance.

• Must have a completed FAFSA on file
• Must be enrolled in a minimum of six (6) credit hours
• Must not have already earned a first bachelor’s degree
• Must be pursuing an eligible program of study

All submitted applications will undergo an initial review to verify work-study eligibility. Applicants who meet the eligibility requirements will have their applications forwarded to the hiring manager for consideration. The hiring manager will contact selected candidates to schedule an interview. Applicants who do not meet work-study eligibility requirements will not be advanced in the selection process. Questions regarding work-study eligibility should be directed to the Financial Aid Office.