Customer Service Professional

Job Description Customer Service & Dispatch Specialist

Company: American Lock & Key

Location: Colorado Springs, CO

Employment Type: Full-Time

Compensation: $40-45,000 / year (Starting Salary with clear growth path)

American Lock & Key has been a trusted commercial security and locksmith leader in Colorado Springs for over 40 years. We pride ourselves on fast, reliable service and building long-term relationships with our clients. As we expand our commercial operations, we are looking for a dedicated, sharp, and growth-minded Customer Service Specialist to be the welcoming voice and operational backbone of our office.

This is an entry-level position with serious career upside. We aren’t just looking for someone to answer phones; we are looking for a future key team member. If you bring a strong work ethic, great communication skills, and a problem-solving mindset, this role offers a clear path to increased salary, expanded benefits, and long-term career growth into higher-level positions within our growing company.

• First Point of Contact: Answering incoming phone calls and monitoring customer emails with a friendly, professional, and helpful attitude.
• Customer Support & Problem Solving: Listening to customer needs, troubleshooting basic inquiries, and ensuring every client feels heard and taken care of.
• Communication: Serving as the central hub between our customers, field service management team, and upper management to ensure smooth daily operations.
• Administrative Support: Maintaining accurate customer records and assisting with day-to-day office tasks as needed.

• Customer-First Attitude: Friendly, polite, and confident on the phone and in email correspondence.
• Problem-Solving Ability: Quick on your feet, resourceful, and eager to help resolve issues effectively.
• Organizational
  
  Skills:
  
  Able to multitask, manage emails, and keep track of incoming service requests without dropping the ball.
• Reliability & Drive: High integrity, punctual, and motivated to learn our industry and grow with us long-term.
• Basic Computer Proficiency: Comfortable using email, scheduling/dispatch software, and general business programs (training provided).
• Prior customer service or dispatch experience is a plus, but a positive attitude and strong work ethic are what matter most!

• Starting Salary: $40-45,000 per year
• Career Path: Significant room for advancement in salary, benefits, and leadership responsibilities as you master the role and help us grow.
• Work Environment: A stable, long-established company with a tight-knit team and room to build a real career.

Security professionals