Receptionist; Starbuds

Who we are:

Vireo Health of Rocky Mountain is a vertically integrated cannabis company focused on retail excellence, cultivation quality, and strategic brand partnerships across our markets. We are an organization committed to delivering an exceptional customer experience while driving disciplined, sustainable growth.

Guided by our HEART values — Hard Work (Hustle), Excellence, Attitude, Respect, and Teamwork — we operate with accountability, collaboration, and a shared commitment to performance. As we continue to scale, we are building a high-performing team ready to execute and lead in a competitive environment.

• Compensation: $20.00per hour
• Part time hours at our Starbuds location in Aurora, Colorado
• Benefits Offered:
  Medical, Dental, Vision, STD, LTD, HSA, FSA, Dependent Care, Voluntary Life, EAP, 401(k) Match

* As a tipped industry, tips are and can be variable as a result of many factors, including shift availability, schedule, full-time/part-time status, hours of operations, weekends/nights, and specific dispensary. Our wage range is a realistic representation of the overall earnings opportunity when joining the Vireo Health of Rocky Mountain team, which includes prominent banners such as Star Buds, Liv Well, and Every Day Weed.

The receptionististhe first impression of the storetoourconsumers. The receptionist is primarily responsible for: greeting customers in a friendly manner, compliantly checking IDs in accordance with MED laws and regulations, scanning customers into the POS system, organizing customer queues, signing in visitors to the guest log, communicating product assortment to consumers, upholding Schwazze SOPs, and maintaining cleanliness of the lobby and front of the store area.

In addition, the receptionist is responsible foralwaysmaintaininga clean and professional appearance. The receptionist answers phone calls in a professional and courteous manner and directs calls to appropriate membersof the retail team if needed.

• Maintains familiarity with IDs from all over the country and can recognize fraudulent
• ScansIDs into the POS system andconfirmsthat the information on the  the information on the scanner
• Upholds MED laws and regulations surrounding what constitutes a valid form of
• Upholds company SOPs on
• Refuses entry to customers that do not have a valid form of , or who are underage

• Paysclose attention to the arrival of customers to ensure that customers are seen in the order that they arrive
• Directs online ordering customers to the online ordering check out to avoid long wait-times
• Organize queues in the safest and most efficient way possible to avoid overcrowding or parking lot disruptions

• Takes orders over the phone andcommunicatesorders with the retail team
• Answers customer questions quickly and courteously
• Directs customer calls to appropriate team members if needed
• Directsvendorcalls tothe retail management team as directed

• Utilizes the Visitor Log to compliantly check in visitors to limited access areas such as vendors or inspectors
• Verifies with management before admitting visitors into the building
• Provides visitors with company visitor badges

• Maintains company-wide customer service standards and works to provide top-notch customer service with every interaction.
• Answers phone calls in a friendly and professional manner.
• Answers emails in a friendly and professional manner.
• Acts as the face of the company and creates long-lasting customer relationships.
• Ensures that all customers are aware of our Loyalty program. Ability to signupcustomers quickly and accurately while explaining the features and benefits of Higher…