Theatre Attendant - VHNE

JOB LOCATION
9900 E Colfax Ave Aurora, Colorado City of Aurora, Colorado It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization.

At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:
Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

Make a difference in the lives of real people every day Diverse community

Competitive total compensation package

Well-Funded General Employees Retirement Plan Light rail station minutes away

On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement

Access to innovation workspacesPRIMARY DUTIES & RESPONSIBILITIESHiring Range: $15.16 - $18.88
** This job announcement is for collecting candidate applications for current and future Theatre Attendant. Applicants will be contacted only when a position need is identified, and qualifications match the needs of the position.
** OVERVIEW OF POSITION / DEPARTMENTDepartment Information The Library and Cultural Services Departments vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture and history into the lives of Aurorans. We have two divisions within the department:
Library and Cultural Services, both offering a variety of free programs and services to the community. Please go to www.

Aurora Gov.org/LCS to learn more about our department.

OVERVIEW OF JOBThe Theatre Attendant plays an essential role in creating an exceptional patron experience at the Aurora Fox Arts Center. This role serves in a variety of front-of-house functions, including guest services, box office operations, concessions, ushering and house management. Team members provide outstanding customer service while ensuring performances and events operate safely, efficiently and professionally.

PRIMARY DUTIES & RESPONSIBILITIES Oversee all front-of-house operations before, during and after performances.

Coordinate with production staff, stage management and box office to ensure smooth operations.

Make announcements as needed before performances.

Manage late seating procedures and audience flow.

Respond to patron concerns, emergencies and accessibility needs.

Complete performance reports and incident documentation.

Ensure lobby, auditorium and public areas are prepared for patrons and secured after performances.

Serve as the primary front-of-house contact during performances.

Sell, exchange and process tickets using the theater's ticketing system.

Assist patrons with ticket purchases, subscriptions, promotions and general ticketing inquiries.

Process payments accurately and balance cash drawers.

Maintain confidentiality of patron information.

Provide exceptional customer service by phone, email and in person.

Assist with will-call distribution and performance check-in.

Prepare and serve concessions, including alcoholic and nonalcoholic beverages, in accordance with applicable laws and city policies.

Verify identification and responsibly serve alcoholic beverages.

Operate the point-of-sale system and accurately process transactions.

Stock concession inventory before performances and restock as needed.

Maintain a clean, organized and sanitary concession area.

Assist with inventory counts and communicate supply needs.

Follow all…