Water Conservation Program Specialist

JOB LOCATION Aurora, Colorado City of Aurora, Colorado It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization.

At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:
Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

Make a difference in the lives of real people every day Diverse community

Competitive total compensation package

Well-Funded General Employees Retirement Plan Light rail station minutes away

On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement

Access to innovation workspacesPRIMARY DUTIES & RESPONSIBILITIES Salary to be commensurate with experience

The hiring range for this position is $24.35 - $30.43 per hour.

The deadline to submit an application to this position is September 23rd, 2026. However, it is subject to close at any time once a qualified pool of applications is obtained.

This is classified as VHNE (Variable Hour Non-Benefit Employee), where the selected candidate will work less than 29 hours per week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act Overview of Department / Position:

Aurora Water is responsible for enhancing and protecting the quality of life for Aurora citizens by providing quality water, sewer, and stormwater services in a manner that balances social, environmental, and economic needs.

The Water Conservation Program Specialist promotes Aurora Water conservation initiatives and educates customers in water conservation methods through customer interactions created by enforcing watering restrictions set by the Aurora Water Management Plan.

Primary

Duties & Responsibilities:

Advocates water conservation by educating customers through outreach efforts

Makes contact with customers, homeowners associations, and contractors regarding water use issues

Seeks compliance with City of Aurora codes relating to waste of water

Maintains patrols of the city looking for violations and responding to complaints that have been received about water waste

Engages customers utilizing AMI data to correct high-use and leaks

Enforces watering restrictions set by the Water Management Plan of the Water Department Maintains records and prepares reports on customer interactions

May perform residential irrigation and soil inspections

Performs other duties as assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education:

High school diploma or GED

Experience:

Two (2) years of experience in customer service, public contact, field services, utilities, or a related area involving interaction with the public

Preferred Experience:

Experience in conflict resolution and navigating difficult conversations

General knowledge of irrigation systems, irrigation repair, and practices associated with water conservation

Bilingual preferred but not required

Knowledge:

Basic knowledge of customer service practices

Basic knowledge of water conservation principles

General understanding of irrigation systems or outdoor water use Basic knowledge of recordkeeping practices

Skills:

Skill in communicating technical information clearly and effectively to diverse audiences

Skill in conflict resolution and de-escalation during enforcement or compliance discussions

Skill in documenting interactions and maintaining accurate records

Skill in using basic computer programs and mobile devices

Skill in resolving routine customer concerns

Abilities:

Ability to establish and maintain effective working relationships with employees, citizens, and contractors

Ability to communicate effectively both verbally and in writing

Ability to explain watering…