Office Manager III

The Office Manager III is a valuable member of our Clinical Operations team who is responsible for the overall management of dental assistants and clerical support staff at the assigned site including dental, primary care and mental health. An employee in this position will manage, train, organize, direct, motivate and guide all clerical and dental assistants to execute their tasks, resolve problems, complaints and support team.

Monitors individual and team performance by current key performance indicators and documents progress. Creates and maintains schedules to maximize and control staffing levels and conduct monthly staff meetings. Committee involvement is required in this position.
Scheduled

Hours:

37.5 hours per week

• Monday to Friday (8:00AM - 4:00PM)

• Recruits, directs, and evaluates all clerical and dental assistant staff and completes performance appraisals.
• Assures appropriate clerical staffing, performance, and training throughout the site.
• Determines and coordinates employee leave schedules and arrange coverage or replacement as needed.
• Monitors time and attendance daily.
• Implements, adjusts, and maintains programmatic processes and procedures to ensure established guidelines for patient registration including insurance verification, vaccine eligibility, sliding fee, and federal and state requirements are followed to maximize revenue.
• Ensure that all site confirmation calls are completed, and staff follows-up on no‑show patients.
• Supports dental assistants and clerical staff to help them achieve customer service and performance excellence.
• Counsels staff as needed to help improve program efficiencies.
• Conducts staff meetings for clerical and dental staff monthly to include agenda minutes and maintain records for all meetings.

• Maintains a thorough working knowledge of LCHD computer applications that relate to clerical functions in Next Gen as well as management functions in BOSS and trains in these systems as appropriate.
• Responsible for monitoring the site rejection rate and complete PDSA’s to develop a plan to fix and minimize front desk billing rejection.
• Responsible for and manages site deposits and ensures collection processes and procedures are followed. In the event of an OM absence only, a designated backup in the role of Sr or Principal clerk may be used.
• Conducts weekly audits on staff compliance as assigned by the Service Area Business Office.
• Responsible for meeting the annual collection budget at the site.
• Assist Practice Manager with statistical and financial processes.
• Assures that the dental sterilization processes are followed and completed with timely sign off on sterilization logs.
• Learns equipment and supply needs and basic inventories, including office supplies and coordinates ordering supplies.
• Learn and utilize the computer system to assist with monitoring, tracking and ordering purposes.
• Distribute all outstanding encounter reports to providers for timely completion of billing according to policy and to maximize revenue, provide updates and feedback to Practice Manager, Health Center Medical Director, and RN Manager on an ongoing basis.
• Monitors assigned KPI and completed monthly report as assigned by Practice Manager, Business Office, and Associate Director of Dental Operations.
• Monitors the workflow of whole clinic site daily to enhance the patient experience and use the quality processes with the Practice Manger, RN Manager and Health Center Medical Center as necessary.
• Assists with the development of monthly templates for clinic schedules for both medical and dental, monitor all provider schedules for efficient scheduling practices and productivity.
• Manage patient flow of walk‑ins and appointments scheduled at the clinic.
• Provides updates and feedback on dental operations to the Practice Manager and Associate Director of Dental Operations.
• Assist with the facilitation of the Dental WIC project in cooperation with the WIC services.
• Handles initial phone requests directed at a supervisory level.
• Works effectively with various departments to meet goals.
• Develops and maintains a basic knowledge of the Health Department and Community Health Center’s services.
• Develops and maintains a…