Administrative Assistant II, Patient Intake and Scheduling Assistant; State Classified Title

University of Colorado Anschutz

Department:
School of Dental Medicine

Administrative Assistant II, Patient Intake and Scheduling Assistant (State Classified Title)

The clinical units at the School of Dental Medicine provide thorough, comprehensive dental care to the community at significantly discounted rates while supporting the education and clinical development of future dental professionals. As a teaching facility, care is provided by dental students and residents under the supervision of skilled faculty who oversee all aspects of treatment.

The Patient Intake and Scheduling Assistant serves as key front-line contact for patients, students, faculty, staff, and visitors in the dental clinic reception and information areas. This role supports daily clinic operations by triaging phone, virtual, and walk-in inquiries; directing patients to the appropriate clinic resource; registering new patients in the electronic health record system; scheduling and confirming appointments for student providers;

and supporting patient check-in and check-out. The position also helps patients understand the dental school's teaching clinic model, including student provider involvement, faculty supervision, appointment expectations, time commitments, and financial responsibilities. Additionally, this role accepts payments, updates patient information, identifies scheduling or billing issues for follow-up, and maintains confidential communication in accordance with clinic procedures, HIPAA, FERPA, and records-release guidelines.

• Serve as a front-line point of contact for patients, students, faculty, staff, and visitors by responding to phone, virtual, and walk-in inquiries and directing individuals to the appropriate clinic resource.
• Schedule, prioritize, and confirm patient appointments for student providers using the electronic health record system.
• Support patient check-in and check-out, including registering new patients, updating demographic and financial information, and maintaining accurate and confidential patient records.
• Explain clinic procedures, scheduling expectations, financial responsibilities, and the dental school's teaching clinic model to patients.
• Review and resolve routine scheduling, billing, payment, registration, and records-related issues using established clinic, EHR, financial, HIPAA, FERPA, and records-release guidelines.
• Accept patient payments, facilitate requests for dental records, and coordinate with faculty, students, clinic coordinators, and staff to address patient concerns and support efficient clinic operations.

Onsite – this role is expected to work onsite and is located in City, State.

The School of Dental Medicine offers a unique opportunity to work in a mission-driven clinical and educational environment where patient care and student learning come together every day. As part of the CU Dental Team Care Clinic, this position helps support access to comprehensive dental care for the community while contributing to the training of future dental professionals.

This role is ideal for someone who enjoys a fast-paced, people-centered environment and takes pride in helping patients feel welcomed, informed, and supported. The position works closely with patients, students, faculty, and clinic staff, making it an important part of the daily clinic experience and overall success of the School of Dental Medicine's patient care operations.

Medical:
Multiple plan options

Dental:
Multiple plan options

Additional Insurance:
Disability, Life, Vision

Retirement Plans:
State pension (PERA Defined Benefit) or 401(a) – Employer contributes between 10% and 21.5% of your gross pay

Paid Time Off:
Accruals over the year

Vacation Days:
Between 12 to 24 per year (maximum accrual between 192 and 384 hours) – specific amount depends on length of total State of Colorado service

Sick Days: 10 per year (360 hour maximum accrual)

Holiday Days: 15 per year

Tuition Benefit:
Employees have access to this benefit on all CU campuses

ECO Pass:
Reduced rate RTD Bus and light rail service

Additional perks and programs are available through the CU Advantage.