Senior Hardware Engineer

Senior Hardware Engineer

Ricoh USA, Inc.

The engineer will work in the CSG - Customer Support Group team which provides L3 engineering product support to HPDS customers worldwide. Regular domestic and international travel is required in this position. The job entails a mix of hands‑on systems engineering and interpersonal communication skills. Electrical, Mechanical, Chemical, Computer, and/or Systems Engineering skills and experience are valuable in the role.

This role is part of the CSG – Customer Support Group, providing Level 3 engineering product support to HPDS customers worldwide. The position combines hands‑on systems engineering with strong interpersonal communication skills.

• Establish plans, define approaches, and develop designs for moderately complex engineering problems.
• Conduct engineering/scientific analysis and experimentation within defined strategies or products.
• Perform hands‑on work and, when appropriate, lead less senior technicians, lab specialists, and operators.
• Modify, improve, and support existing engineering activities related to procedures, processes, systems, products, and components.
• Act independently on most assignments with minimal supervision or technical guidance.
• Serve as Team Leader on complex lab projects for development, testing, or field support of CF IJ products.
• Provide Level 3 escalation support for customer issues, collaborating with field technicians and Level 2 support teams.

• Bachelor’s degree in Engineering (Electrical, Mechanical, Chemical, Computer, or Systems) or equivalent experience.
• 2–5 years of experience in electro‑mechanical systems, preferably in the printing industry.
• Strong problem‑solving skills and ability to work under pressure.
• Comfortable with frequent international travel and working in diverse environments.
• Spanish language proficiency is highly preferred.