Head End Engineer

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Head End Engineer is responsible for overseeing the planning, installation, configuration, maintenance, and support necessary to ensure reliable operations.

• 1st Shift: 8:00am - 4:30pm, Monday-Friday
• Pay: $70,000 - $80,000

Applications will be accepted on a rolling basis.

• Plan, design, and implement cable television headend systems for service center operations.
• Install, configure, and integrate Cisco DNCS, Motorola DAC, and related headend equipment (QAM/QPSK modulators, servers, RADD, SEM, OM1000/2000, etc.).
• Perform regular maintenance, troubleshooting, and upgrades to ensure system reliability and performance.
• Support DOCSIS implementation and configuration, including CMTS, DSG RADD, and TS Broadcaster.
• Oversee CATV RF coax distribution systems (amplifiers, splitters, RF switches, combiners, signal level meters).
• Configure and maintain IP network elements associated with headend systems.
• Interface directly with customers to resolve technical issues and provide system support.
• Document configurations, changes, and maintenance activities; prepare reports as needed.
• Collaborate with engineering, operations, and repair center teams; provide technical training and support.
• Perform other related duties as assigned.

• 5+ years Electrical Engineering experience.
• Strong knowledge of Electronics Theory and Telecommunications.
• Progressive thinker with excellent verbal and written communications skills.
• Ability to interface effectively with the customer.
• Knowledge of:
  • Configuration of Cisco DNCS and Motorola DAC.
  • Cisco DNCS Headend equipment familiarity: QAM Modulators, QPSK Modulators/Demodulators, Application Server.
  • Motorola DAC Headend equipment familiarity: RADD, SEM, OM1000/2000, RPD, KLS, CPMS.
  • DOCSIS implementation: CMTS, DSG RADD, TS Broadcaster.
  • CATV RF Coax Distribution:
    Amplifiers, Splitters, RF Switches, Combiners, Signal Level Meter.
  • IP network configuration.
• Ability to multitask with excellent attention to detail.
• Ability to work well with others.

• Commitment to staying updated with emerging technologies and industry trends.

• B.S. Degree in Electrical Engineering or similar discipline

• Warehouse environment
• Up to 25% travel

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account

• United States (Required)
• Must be 18 years of age

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.