Product Manager Job Aurora area,Colorado USA,Engineering

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

Build your best future with the Johnson Controls team

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe.

You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What

we offer

Competitive salary bonus plan
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy

What you will do

Manage L2/L3 support team for US Monitoring Team handling CMC life‑safety services
Maintain and maximize uptime (>99.999%) for all life‑safety environment
Develop and engineer internal improvements and achieve and maintain high customer satisfaction

How you will do it

Manage a team of technical engineers
Manage rapid-response on‑call services
Ensure system uptime and availability
Provide Level 2/3 technical support for North American Monitoring services
Manage new software updates and enhancements (patch/upgrades)
Manage application support for internal/external technical teams and the business
Manage build and expansion of CMC hardware/equipment
Oversee excellent communication for trouble resolution
Document product build/change
Partner with business on future business needs, strategy, planning, and NPI
Document and solution enhancement requests (liaison to supplier)
Apply years of experience and best practices to maintain CMC life‑safety services at a subject matter expert level
Oversee development and execution of strategic plans as a team leader

What we look for Required

US Citizen
Management experience leading a technical team
Deep knowledge and several years of experience with MASterMind Monitoring, and/or other industry specific monitoring systems.
Demonstrable knowledge of MS‑SQL server and T‑SQL.
Deep knowledge and several years of experience with IT systems and concepts (network, hosting, storage, scripting)
Understanding of cyber security tools and controls: EDR, SIEMs, host‑based firewalls, anti‑virus, etc.
Ability to translate business needs into technical requirements
Superior problem assessment and troubleshooting skills
Strong communication skills and the ability to present technical topics to vendors, team members and non‑technical audiences
Ability to work as part of a team and to interface with other teams as needed
Strong service attitude and a commitment to quality
5‑7 years of experience in the design, deployment and maintenance of complex signal processing environments
Ability to work on‑call weekly rotations

Preferred

Four (4) year degree of equivalent
Certifications for relevant technologies (CCNA, MCSE, etc.)
Strong Microsoft product skills…