Golf Shop Associate; Aurora Hills -Seasonal

Position: Golf Shop Associate (Aurora Hills -Seasonal)
** JOB LOCATION
** 50 S Peoria St Aurora, Colorado
** City of Aurora, Colorado
** It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization.

At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:
** Integrity**,
** Respect, Professionalism**, and
** Customer Service**, and we welcome all who share these values to apply.

* Make a difference in the lives of real people every day
* Diverse community
* Competitive total compensation package
* Well-Funded General Employees Retirement Plan
* Light rail station minutes away
* On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
* Access to innovation work spaces
** PRIMARY DUTIES & RESPONSIBILITIES
** Golf balls usually end up in the tall grass, but the golf shop stays perfectly on track.
** Checking in players and managing reservations takes a friendly face and an honest approach**.
** Every visitor deserves to be treated with genuine kindness and respect**. Serving the local public means
** doing the right thing is always the top priority**. Stressful moments need a
** calm and professional attitude
** to keep things moving.
** Making the customer experience the main focus
** ensures everyone has a good time. Lifting fifty pounds or driving a cart keeps the day interesting between office tasks. Genuine people who value the game and the community will thrive here.

Must be 16 years old by time of hire
* The starting hiring rate for this role is $17.00/hour.
* This is classified as a Seasonal position where the selected candidates' length of employment will not exceed six (6) consecutive months and can work up to 40 hours a week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act.

The season is expected to run from April 15th to October 15th.
* This job announcement is for collecting candidate applications for current and future Golf Shop Associates. Applicants will be contacted only when a position need is identified, and their qualifications match the position's needs.

** The selected applicant(s) will undergo the following conditions:
** Background Check (if over 18)
*
* Position overview:

** Performs a variety of manual and skilled functions associated with daily golf shop operations at one of the city owned golf courses.  Primary focus of position is providing exceptional customer service aimed at maximizing customer experiences.  The Golf Division operates the courses as a division of the Parks, Recreation and Open Space Department
** PRIMARY DUTIES & RESPONSIBILITIES
*** Performs functions in person and over the phone related to golfers checking in to play, making reservations or general informational inquiries.  Daily functions include, but are not limited to, providing exceptional customer service, cash handling, POS and reservation systems, assist with customer inquiries/concerns, communicate issues appropriately with maintenance and outside service staff, provide retail, tournament and club/league assistance and monitor flow of play on the course
* Assist with various programming and or marketing activities for the course and Golf Division
* Those with golf instruction experience may be asked to help with instructional programming
* May be issued keys and asked to help with opening and closing responsibilities
* Will help with outside service duties when need arises
* Performs other related duties as assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
** MINIMUM QUALIFICATIONS & WORKING CONDITIONS
** An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
*
* Education:

*** No minimum requirement
*
* Experience:

*** No minimum requirement
*
* Preferred Qualifications:

*** Previous customer service experience working in a golf shop or similar retail environment
** Knowledge:
*** Awareness that the customer experience must be the priority if we are to be successful
* Understanding that as a government employee, it is our job to serve the public
* Awareness of the importance of treating everyone with equal respect and kindness
* Awareness of generally accepted cash handling best practices
* General knowledge of the traditions surrounding the game of golf
*
* Skills:

*** Strong interpersonal skills showcased by a genuinely friendly nature (in-person…