Account Operations Outside Specialist II; Manheim

Hourly base pay rate: $22.07 - $33.13/hour. Position may be eligible for additional compensation including commission and/or incentive programs.

• Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams and various stakeholders.
• Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders.
• Coordinate sale vehicle run processes and maintain direct communication with auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
• Build positive relationships with assigned clients, examine vehicles in the sales lineup to ensure standards and quality, complete estimates for reconditioning services to improve vehicle value, and conduct condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Demonstrate proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
• Educate and act as liaison for clients on auction processes and recommend and/or upsell Manheim/CAI products and services based on client needs.
• Demonstrate effective prioritization skills, professionalism in client relationships, and assist in resolving client issues promptly and professionally.
• Coordinate redemptions, ensure proper documentation, comply with all PII policies and procedures, all while delivering exceptional customer service and resolving any issues with professionalism.
• Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per client SLA guidelines.
• Show proficiency with NAAA guidelines to ensure proper placement of vehicle announcements and/or brands.
• Use computer software including Microsoft Office applications and other internal business platforms.
• Demonstrate safety commitment by following all safety and health procedures and modeling related behaviors; actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned.

• High School Diploma/GED with 3 years’ experience in a related field, or a higher degree/certification with a related discipline, or 5 years’ experience in a related field.
• Valid driver’s license; safe driver required.
• Prior experience with vehicle reconditioning and/or general auto body knowledge.
• Self‑starter with the ability to work with minimal supervision and handle multiple tasks simultaneously.
• Team‑based interpersonal skills; excellent verbal and written communication.
• Physical ability and mental acuity to execute the duties within required time frames to meet business requirements.

Exposure to outdoor elements, including extreme heat and cold. Moderate noise level. Exposed to risks and hazards such as sharp/jagged metal and parts, broken glass, hazardous or caustic chemicals.

Pre‑employment drug testing is required. Cox is a drug‑free workplace; possession, use or being under the influence of illegal drugs during work hours, on company property or in company vehicles is prohibited.

• Minimum sixteen hours of paid time off every month and seven paid holidays each year.
• Additional paid time off: bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision), retirement planning (401(k)), and additional paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

07/21/2026

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, disability, veteran status, genetic information, ethnicity, citizenship or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets.