Players Club Representative

At Monarch Casino Resort Spa
, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family‑owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Players Club Representative

$22.00

Full Time

Varies (Day/Swing)

Monarch Casino Resort in Black Hawk is a 23 story resort with over 500 rooms, 4 restaurants, and the one of the country's top spa. The Monarch Casino Resort Spa is looking for a passionate Players Club Representative to join our team! You will thrive in a fast‑paced, high‑volume environment that exceeds the expectations of our guests and Team Members.

As a Players Club Representative, you are responsible for identifying guests without Club Monarch memberships and assisting them in the process of getting a membership. You will promote Monarch Casino Black Hawk and Club Monarch in all day‑to‑day duties and greet guests with exceptional guest service.

• Open Club accounts and promote Club Monarch membership
• Able to read and input guest information in casino marketing system including driver’s license, state , passport or military
• Communicate the benefits and rewards of Club Monarch membership using persuasion skills and motivated enthusiasm
• Provide exceptional customer service to all guests of the casino
• Support the marketing department as needed
• Maintain security and confidentiality of all patron files, records, lists and of all casino information
• Adhere and comply with all casino policy and procedures, internal rules and regulations and abides by all regulations of the Colorado Department of Gaming

• Prior experience in hotel or gaming industry preferred.
• Prior experience with clerical and office work preferred.
• Knowledge and experience in Club Services, VIP services or Front Desk Services of a casino/hotel property preferred.
• Must be able to obtain and maintain a Colorado Gaming Support License.
• Above average knowledge of computer applications such as Microsoft Office and player tracking systems.
• Must be able to stand for up to 10 hours/ day, including walking casino floor multiple times throughout 10-hour shift.
• Ability to work all shifts, weekends and holidays are required.
• Must be able to provide a high level of customer service at all times.
• Must have excellent interpersonal skills with the ability to listen and verbally communicate with guests both in the casino and at external events.
• Must be able to work in and facilitate a team environment.
• Must keep a well‑groomed professional appearance.
• Must be able to meet deadlines, work under pressure and maintain professionalism in a fast paced and stressful work environment.
• Strong verbal and written communication skills are essential.

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

• Paid Time Off
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

• 1 Free Hot Meal per shift and Unlimited Drinks
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail, and Spa Discounts

Save your gas and mileage on your car! Check out these convenient casino bus routes at  As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

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