Personal Banker - Universal- Hampden & Tower

CO Salary Range: USD 45,375. per year

As a Personal Banker-Universal within PNC's retail organization, you will be based in Aurora, CO. Bilingual (Spanish) preferred. PNC is an in‑office company that fosters a collaborative and supportive culture. Candidates should confirm branch hours and shift details with their recruiter and hiring manager. PNC will not provide sponsorship for employment visas or participate in STEM OPT.

• Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet and positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss and participates in branch daily operations, ensuring they are completed efficiently and accurately.

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to and support of PNC’s Enterprise Risk Management Framework.

• Preferred Skills
  :
  Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
• Competencies
  :
  Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs
• Work Experience
  :
  Roles at this level typically require an associate’s degree or equivalent and related experience or product knowledge. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
• Education
  :
  None required.
• Certifications
  :
  Home Lending Designated Lender Certification – PNC Financial Services Group, Inc.
• Licenses
  :
  Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Base Salary: $45,375.00 - $75,625.00. Salaries may vary based on geographic location, market data and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business and/or individual performance.

PNC offers a comprehensive range of benefits including medical, prescription drug, dental and vision coverage, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy and doula reimbursement, educational assistance, a robust wellness program, and paid time off such as maternity or parental leave, holidays, occasional absence days, and vacation days.

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