Assistant Branch Manager- Arapahoe & Smoky Hill

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company’s success. As an Assistant Branch Manager within PNC's retail organization, you will be based in Aurora, CO.

• Supports all aspects of branch, including individual and team performance. Builds a high performing team through the attraction, onboarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco‑system partners in an omni‑channel environment. Drives revenue and loyalty through proactive interactions with clients.
• Manages, coaches and executes a proactive client experience within an omni‑channel environment. Provides solutions and advice to improve client financial well‑being. Leads effective problem resolution.
• Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share‑of‑wallet growth of consumer and business households.
• Drives the employee experience. Responsible for acquiring and retaining talent through the coaching and development of employees. Coaches employees to achieve performance and activity expectations. Assists in the performance management process for all employees.
• Manages operational, human capital, reputational and business risk through adherence to established policies and procedures. Exercises sound decision making to identify and mitigate potential risk.

• Customer Focused – knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and able to leverage that information in creating customized customer solutions.
• Managing Risk – assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role. The required qualifications include:

• Education:
  
  Association’s degree or equivalent. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
• Experience:
  
  4+ years of related business or functional experience in branch banking services, coaching, decision making, digital awareness, communications, managing multiple priorities, retail lending, and selling.
• Competencies:
  
  Branch Banking Services, Coaching Others, Decision Making and Critical Thinking, Digital Awareness, Effective Communications, Managing Multiple Priorities, Retail Lending, Selling.
• Certification:
  None required.
• Licenses:
  Candidates will be subject to additional background checks per Consumer Financial Protection Bureau regulations.

Base Salary: $53,625.00 – $89,375.00 (Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.)

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long‑term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Backup child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives

Paid time off depending on eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; 15 to 25 vacation days each year…