Front Desk Scheduler - Parker

University of Colorado Anschutz Medical Campus

Department:
Department of Obstetrics and Gynecology, Division of Maternal Fetal Medicine

Job Title:

Front Desk Scheduler - Parker (Administrative Assistant II)

Position #:

- Requisition #:38979

Job Summary:

The Front Desk Scheduler is responsible for providing outstanding customer service to the assigned physicians, referring providers and patients within the Division of Maternal Fetal Medicine. The individual in this position will perform a broad spectrum of duties related to the effective and efficient scheduling of patients for outpatient visits and procedures in the Maternal Fetal Medicine offices. This includes maintaining precise interactions with nurses, physicians, and any other departments or functions involved in the delivery of patient care services.

The individual in this position will function as the liaison between the patient and the providers for all non-clinical issues including scheduling office visits and procedures within the clinics, communicating pre-appointment instructions and appointment confirmations, insurance verifications and/or pre-authorizations as necessary. The Front Desk - Scheduler will NOT disseminate any clinical information such as diagnosis, test results or post care instructions.

Key Responsibilities:

* Schedule outpatient visits, including completing data entry in Epic and preparing all necessary documentation within medical records for the physician(s) to review.

* Must understand the relative timeline of patient visits and procedures and schedule accordingly. This will frequently require working with multiple room schedules and adjusting based on each patient's needs.

* Obtain referrals and pre-authorizations as necessary for all clinic patient encounters, procedures and genetic testing as needed. This will require interactions with insurance companies.

* Request Interpreter Services if necessary.

* Serve as a liaison for the patients in relation to all non-clinical issues; resolve issues based on independent judgement.

* Collect appointment fees as necessary.

* Process requests for medical records.

* Triage new patient referrals (fax and phone) with direction from the clinical team; email out new patient information.

* Answer incoming patient phone calls.

* Demonstrates responsibility and accountability for all reception, registration and front-end practices.

* Demonstrates excellence in customer service and satisfaction levels for internal and external customers.

* Establishes and maintains effective working relationships with leadership, physicians, colleagues and patients, addresses concerns in a forthright manner.

* Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures, and external governmental agencies.

Work Location:

Onsite - this role is expected to work onsite and is located in Parker, Colorado.

Why Join Us:

The Department of Obstetrics and Gynecology is dedicated to the promotion and advancement of the health of women through discovery in research, education, patient care and national leadership. The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

* Medical:
Multiple plan options

* Dental:
Multiple plan options

* Additional Insurance:
Disability, Life, Vision

* Retirement 401(a) Plan:
Employer contributes 10% of your gross pay

* Paid Time Off:
Accruals over the year

* Vacation Days: 22/year (maximum accrual 352 hours)

* Sick Days: 15/year (unlimited maximum accrual)

* Holiday Days: 15/year

* Tuition Benefit:
Employees have access to this benefit on all CU campuses

* ECO Pass:
Reduced-rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

* High School Diploma or GED.

* Two (2) years of relevant experience in an occupation related to the work assigned to this position.

* Substitution: A combination of related education and/or relevant experience in an occupation related to the work assigned can substitute for the required experience - combined, equal to two (2) years.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

* EPIC experience.

* MS Office experience.

* Bilingual, Spanish-speaking.

* Understanding of HIPAA practices and patient confidentiality.

* Experience with appointment scheduling and insurance verification.

* Three (3) years or more of administrative experience in a health-care setting.

Knowledge, Skills, and Abilities:

* Ability to maintain a positive attitude with clients, employees, and management.

* Ability to work quickly - individually and as part of a team.

* Ability to…