Client Support Associate

Client Support Associate About This Opportunity

Join our dynamic behavioral health team as a Client Support Associate and make a meaningful difference in clients' lives every day. In this pivotal role, you'll be the backbone of our clinical operations—collaborating seamlessly with clinicians, nursing staff, and care providers to deliver exceptional, coordinated care. You'll gain valuable cross‑training in clinical support functions while managing the essential day‑to‑day operations that keep our therapeutic environment running smoothly and safely.

If you're organized, compassionate, and thrive in a fast‑paced healthcare setting, we want to hear from you.

• Build and maintain positive, supportive relationships with clients to foster a safe, therapeutic environment
• Encourage and facilitate client participation in programming and daily activities while ensuring adherence to schedules
• Provide timely and accurate updates to department heads regarding client and departmental needs
• Support nursing and clinical staff with client preparation for appointments and clinical services
• Observe and promptly report changes in client medical or behavioral status to licensed staff
• Intervene compassionately in client crisis situations, supporting de‑escalation and emotional regulation
• Obtain and accurately document client information, including vital signs, as permitted by training and policy
• Maintain electronic health records (EHR) with accuracy and timeliness
• Support medication management workflows under nursing supervision, within your scope of training
• Prepare and maintain clinical areas, equipment, and supplies in accordance with infection control and safety standards
• Manage patient admission and discharge processes using software systems
• Support Deep Transcranial Magnetic Stimulation (dTMS) treatment sessions by preparing rooms and assisting with client preparation
• Compile and report patient outcome and satisfaction data to support quality improvement initiatives
• Collaborate across departments on performance improvement projects and special initiatives
• Learn and work toward independent facilitation of psycho educational and skills‑focused group sessions
• Perform additional duties as assigned by leadership

• High school diploma or equivalent (required)
• CPR/First Aid certification required or willingness to obtain upon hire
• Previous experience in healthcare, behavioral health, medical office, or direct client care settings (preferred)
• Experience supporting clinical workflows and electronic health record (EHR) systems (strongly preferred)
• Experience working alongside nursing or multidisciplinary clinical teams (preferred)

• Excellent interpersonal and communication skills with the ability to work effectively with diverse populations
• Strong organizational skills with meticulous attention to detail and follow‑through
• Ability to observe, document, and report changes in client presentation to licensed staff
• Ability to manage conflict appropriately and support de‑escalation efforts
• Adaptability and ability to respond effectively in fast‑paced, evolving situations
• Basic computer skills with Microsoft Office Suite proficiency
• High moral and ethical values with appropriate interpersonal boundaries
• Emotional intelligence and maturity of judgment
• Willingness to be open to learning and growing in a clinical environment
• Flexibility to accommodate changes in work schedule as needed
• Valid driver's license and appropriate references

• Familiarity with Deep Transcranial Magnetic Stimulation (dTMS) treatment workflows in a behavioral health setting
• Understanding of safety protocols, infection control practices, and structured therapeutic environments
• Experience with web‑based products and software systems

The physical demands of this position include:

• Routine mobility including standing, stooping, bending, lifting, walking, and running
• Regularly sitting and working at a computer workstation
• Ability to lift up to 30 lbs regularly

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

As a Client Support Associate, you'll play a vital role in a collaborative, mission‑driven organization dedicated to behavioral health excellence. You'll work alongside compassionate clinicians and nursing professionals, gain valuable clinical experience, and have opportunities for professional growth and cross‑training. Your contributions directly impact client outcomes and help create a safe, structured, and therapeutic environment where healing happens.

If you're passionate about supporting clients in their recovery journey and thrive in a team‑oriented healthcare setting, we encourage you to apply. Submit your resume and references to join our growing behavioral health team in Aurora, Colorado.