Bilingual Front Desk Receptionist

University of Colorado Anschutz Department:
College of Nursing

Job Title:

Bilingual Front Desk Receptionist Position #:  

– Requisition #: 40678

Job Summary:

The University of Colorado, College of Nursing, is seeking aBilingual Front Desk Receptionist for a full-time (1.0 FTE),benefits-eligible position within its federally qualified community health center, Sheridan Health Services Community Clinic in Denver,CO. Receptionists support specific service lines within the clinic(pediatrics, primary care, obstetrics, dental, and behavioralhealth) but will be cross-trained to work across those areas aswell.

Sheridan Health Services is a multi-site, nurse-managed federally qualified community health center, funded through the Health Resources and Services Administration Bureau of Primary Healthcare,and is a collaborative effort between the College of Nursing andthe Sheridan School District. There are two convenient locations toserve community health needs primarily for residents of Arapahoe,Denver, and Jefferson counties. A Youth Health Clinic is in the Sheridan School District Administration building.

The Family Health Clinic is in southwest Denver on the Fort Logan campus and provides services to adults and children, 65% of whom identify as Latinx,and 42% of whom are best served in another language, with Spanish being the predominant second language. Services offered include primary care across the lifespan; prenatal and postpartum,gynecology, dentistry, pharmacy, behavioral health, and outpatient substance use treatment. Sheridan Health Services is aPatient-Centered Medical Home, and as such, we uphold a modelofcare that places the patient at the center, incorporating thevalues and beliefs of the patient in all decision-making.

We extendthe reach of the clinic through public health outreach where nursing students provide community outreach, health education, andhome visitation services. (Use the "Apply for this Job" box below).-services

• Warmly welcome and promptly check in patients and visitors.
• Accurately verify and update patient information, ensuring records are current.
• Efficiently manage incoming calls, schedule appointments, anddirect inquiries to the appropriate departments or resources.
• Notify relevant staff members of patient arrivals in a timely manner.
• Process insurance verifications and obtain necessary authorizations.
• Maintain and manage patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Upload all required patient documents and records to the appropriate patient charts.

• Address patient billing inquiries and efficiently process payment transactions for services provided.
• Prepare, manage, and distribute correspondence, reports, andother necessary documents.
• Collect, sort, and distribute incoming and outgoing mail.
• Provide accurate and clear information about clinic service sand policies.
• Handle patient concerns and complaints with professionalism,escalating issues to appropriate personnel when necessary.
• Ensure smooth patient flow by coordinating with clinical staffand managing appointment schedules effectively.
• Process billing, payments, and log copays using appropriate EHRsoftware.

• Maintain a clean, organized, and welcoming reception area.
• Monitor inventory levels and request office supplies asneeded.
• Support the implementation and adherence to clinic policies and procedures.
• Actively participate in team meetings and contribute to continuous improvement initiatives.
• Adhere to safety, environmental, and infection control protocols.
• Other duties as assigned.

Onsite – this role is expected to work onsite and is locatedin Denver, CO .

We have AMAZING benefits and offer exceptional amounts of holiday,vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

• Medical:
  Multiple plan options
• Dental:
  Multiple plan options
• Additional Insurance:
  Disability, Life, Vision
• Retirement 401(a) Plan:
  Employer contributes 10% of your grosspay
• Paid Time Off:
  Accruals over the year
• Vacation Days:…