New Patient Consultant I

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Full Time S1 00000, CO, US

Salary Range: $21.63 To $23.00 Hourly

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment.

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Location Address:

Department:Patient Call Center

Work Schedule:Monday - Friday; (7:0am - 3:30pm)

• Generous Paid time-off (PTO) and paid holidays
• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care and Commuter benefits.
• Health Savings Account
• CCRM Paid Family Medical Leave (eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities
• Bonus Potential
• Potential for Over-time Pay (Time and a half)
• Holiday Differential Pay (Time and a half)

The New Patient Consultant plays a vital role to the success of CCRM Fertility’s network. As the first point of contact for the majority of the Network’s potential new patients, this position is critical in setting the tone for the new patient experience.

The New Patient Consultant is responsible for assisting new patients in initiating their CCRM Fertility journey, understanding their options, and ensuring a seamless transition into care. This role will serve as a liaison between patients and healthcare providers, providing information on the physicians and the CCRM patient experience, and registering patients into the electronic medical record system. The New Patient Consultant will report to the Practice Administrator.

• Adhere to HIPAA regulations and maintain patient confidentiality at all times.
• Answer incoming calls with the ultimate goal of aiding the patient in scheduling a new patient appointment.
• Communicate information regarding CCRM’s physicians, services, and successes to the potential patient.
• Obtain necessary information from the patient including referral source, reason for appointment, demographic information for both patient, spouse, or partner, and insurance information for both.
• Work in EMR-system to ensure all patient data is promptly inputted and remains up-to-date.
• Send consent forms via Docu Sign to both patient, spouse, or partner.
• Contact potential patients who have submitted their contact information via CCRM’s website
• Communicate with physicians, clinical/front office staff, and other departments as needed to address patient questions, concerns, and other circumstances.
• Maintain and track internal forms and spreadsheets as directed by supervisor.
• Attend all staff meetings and in-service meetings.
• Other duties as assigned.

• High School Diploma or GED required.
• 1+ year experience in large volume inbound call center preferred
• 1+ year experience in healthcare field preferred.

The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. This job operates in a professional office setting.

While performing the duties of this job, the employee will interact with others, sit/stand at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Employees will use standard office machines and equipment (computer, telephone, photocopier, and scanner).

The…