Member Relations Attendant

Position Summary

Valley Country Club isseekinga motivated and hospitality-driven professional to join our team in a growth-focused role designed to develop future leaders in private club operations.

This position is a hands‑on learning opportunity for an individual interested in building a career in the private club industry. Working directly alongside club leadership, this role will gain exposure to the full scope of club operations with a primary focus on delivering exceptional member experiences.

The Club Operations & Member Experience Associate will support key initiatives across events, food & beverage service, pool operations, member programming, and overall hospitality execution — learning how each touchpoint contributes to member satisfaction, retention, and membership growth.

This is a paid developmental position designed to build operational understanding, leadership skills, and a deep appreciation for the standards that define Valley Country Club and Troon‑managed properties.

This role exists to:

• Support the execution of exceptional member experiences
• Learn and assist in the operational rhythm of a private club
• Develop an understanding of hospitality‑driven leadership
• Gain cross‑departmental exposure to club functions
• Build foundational skills in event execution, service delivery, and member relations

$20/hr

• Assist in the execution of club events and member programming
• Support day‑to‑day hospitality touchpoints across dining, pool, and social spaces
• Observe and participate in service delivery with a focus on consistency and personalization
• Identify opportunities to enhance guest and member experience

• Assist with club event planning and execution
• Support setup, flow, and service coordination for member functions
• Participate in post‑event review and operational feedback

• Engage in seasonal operations including poolside hospitality
• Support service standards in outdoor and casual environments
• Learn the importance of experience continuity across all club settings

• Shadow leadership across departments including:
• Food & Beverage
• Events
• Membership Experience
• Club Programming
• Service Operations
• Assist with execution of service standards and operational processes

• Develop understanding of how hospitality impacts:
• Member satisfaction
• Retention
• Recruitment
• Learn how member experience supports membership sales and engagement

• Participate in service evaluations and improvement initiatives
• Contribute ideas for enhancing member experience
• Support implementation of operational enhancements

• Private club service culture
• Event operations
• Member relationship management
• Cross‑department collaboration
• Hospitality leadership fundamentals
• Experience‑driven programming
• Operational excellence

• Passionate about hospitality and service excellence
• Interested in pursuing a career in club or hospitality leadership
• Strong interpersonal and communication skills
• Curious, proactive, and eager to learn
• Comfortable working in a dynamic, member‑facing environment
• Professional and team‑oriented

Hospitality, event, or service experience preferred but not required.

Equal Opportunity Employer
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