Operations Manager

Job Summary

The Operations Manager assists in leading and managing multiple hotel department operations including team member

staffing and relations, budgeting and financial responsibilities and manager-on-duty oversight. The Operations Manager

is responsible for establishing a positive work environment, delivering exceptional guest service and administering

policies and procedures established by the company and the hotel brand.

• Oversee assigned departments in conjunction with the property General Manager, including supervisory authority to interview, select and set the pay of team members; discipline team members; make formal termination recommendations; and investigate and adjudicate complaints. Departments may include engineering, housekeeping, front desk, sales, and food and beverage where applicable
• Demonstrates and provides exceptional guest service to all hotel guests
• Maintains personal connections with in-house guests and clients in the community to encourage guest loyalty
• Supervises and assists with efforts related to recruitment, orientation, training & development, scheduling, counseling, performance management, and other team member relations issues
• Assists with various accounting and financial functions including A/P, A/R, billing accounts and department reporting
• Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
• Assists in monitoring and upholding procedures for control of supplies, keys, monies and credit
• Assists in monitoring and upholding procedures for safety of guests and hotel team members
• Remains current on industry trends and local market activities
• Performs additional responsibilities as assigned by leadership

• College degree or the equivalent in related work experience
• Three years of hotel experience
• Strong interpersonal and communication skills
• Ability to speak clearly and listen attentively
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and finesse
• Conduct work-related functions in a professional manner