Hotel Director of Operations

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We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

At OHM, we are:

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
  involvement, & philanthropic outreach efforts.
• Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through Daily Pay on day one!

Now Hiring:
Director of Operations
Location: (Property Name, Location)

Essential Responsibilities:

• Provides leadership, direction, and operational support to department leaders to achieve daily, weekly, monthly, and annual property goals.
• Partners with the General Manager and department leadership to develop, communicate, and execute the property's strategic and operational priorities.
• Provides oversight of front desk, rooms, food & beverage, and other assigned hotel operations to ensure efficient and consistent execution.
• Monitors property performance, guest satisfaction scores, operating results, and financial performance, and supports action plans to achieve established goals.
• Develops and monitors front desk, rooms, and food & beverage budgets, forecasts, and operational controls in partnership with the General Manager and appropriate leadership.
• Monitors revenue and financial performance and supports the achievement of quarterly and annual property revenue and profitability goals.
• Reviews departmental performance and ensures sales, revenue, labor, and operational targets are established and achievable.
• Ensures established standard operating procedures, OHM standards, and applicable brand requirements are consistently followed.
• Reviews guest satisfaction feedback, including GSS results, identifies opportunities for improvement, and works with department leaders to develop and implement appropriate action plans.
• Provides leadership in maintaining high standards of guest service and works to continuously improve the overall guest experience.
• Responds to escalated guest concerns and ensures appropriate resolution and follow-up.
• Supports department leaders in staffing, scheduling, labor management, and workforce planning based on business levels, occupancy, and established labor standards.
• Oversees inventory, purchasing, supplies, and cost-control practices to support operational and financial objectives.
• Maintains procedures and controls related to cash handling, security of funds, guest safety, property security, and emergency preparedness.
• Supports the development and performance of department leaders through coaching, training, feedback, and accountability.
• Interviews, selects, trains, develops, and evaluates team members and leaders in accordance with OHM policies and applicable employment laws.
• Addresses performance and conduct concerns in accordance with OHM's established leadership and disciplinary processes.
• Provides support to hotel departments during periods of high business volume, staffing challenges, or other operational needs.
• Builds and maintains positive relationships with guests, team members, ownership representatives, local businesses, civic organizations, and community partners.
• Encourages team members to use their empowerment to meet or exceed guest expectations and recognizes exceptional service.
• Ensures hotel operations comply with applicable federal, state, and local laws, regulations, OHM policies, and brand standards.
• Serves as the General Manager in their absence and assumes appropriate operational leadership and decision-making responsibilities.
• Participates in and facilitates hotel, departmental, and leadership meetings as appropriate.
• Reports to work as scheduled, on time, in appropriate professional attire, and prepared to perform assigned responsibilities.
• Knows and complies with all OHM policies, procedures, standards, and requirements pertaining to the position.

• Embraces O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, and Safety culture.
• Performs other related duties as…