Front Office and Guest Experience Manager

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We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
  involvement, & philanthropic outreach efforts.
• Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detailed-oriented people to join our team!

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through Daily Pay on day one!

The Front Office Manager is responsible for overseeing the daily operations of the front desk/office, ensuring exceptional guest service standards are consistently met. This role supervises the front desk team members during assigned shifts and performs duties in a professional, efficient, and service-focused manner to create a positive and memorable guest experience. In addition to front desk oversight, this position may also include direct supervision of the complimentary breakfast and food & beverage team, ensuring service standards, cleanliness, and operational efficiency are maintained across these areas.

The Front Office Manager supports overall hotel operations by fostering teamwork, accountability, all while delivering first‑class guest service.

• Supervises the front desk team (may also include the comp breakfast and F&B team), including recruiting, hiring, performance evaluations, training and development, and progressive discipline.
• Maintains OHM and brand standards of service quality, ensuring that all guest needs are met and provide with world‑class guest service.
• Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Liaison with all departments including housekeeping, F&B, sales, and engineering.
• Contributes to the profitability and guest satisfaction perception of other hotel departments.
• Attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas.
• Develops short‑term and long‑term financial and operational plans for the front desk department which relate to the overall objective of the hotel.
• Actively participates in the hotel’s sales efforts.
• Collaborates on the creation, management and operation within property budget and expense plans.
• Increases level of guest satisfaction by delivery of an improved product through team member development, job engineering and quality image.
• Manages Front Office operations to ensure maximization of Rev Par and overall profitability.
• Maintains procedures for cash, credit control and handling of financial transactions.
• Maintains procedures for security of monies, guest security and emergency procedures.
• Collaborates with leadership team on reputation management, providing a timely response to guest reviews and concerns.
• Schedules team according to labor standards and forecasted occupancy.
• Ensures team is properly trained according to OHM and brand standards to provide world‑class guest service.
• Supports team member recognition and engagement programs.
• Manages in compliance with local, state and federal laws and regulations.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
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