Front Desk & Guest Experience Agent

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Doubletree Aurora, Aurora, CO, US

6 days ago Requisition

Salary Range: $20.00 To $20.00 Hourly

JOIN OUR TEAM!

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

At OHM, we are:

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
  involvement, & philanthropic outreach efforts.
• Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through Daily Pay on day one!

Now Hiring:
Guest Service Representative
Location:
Doubletree Hotel by Hilton, Aurora, CO

• Warmly welcomes and promptly acknowledges guests in a friendly, professional, and genuine manner.
• Facilitates efficient and accurate guest check-in and check-out, including room assignment based on availability and guest preferences.
• Provides room keys and pertinent information to guests while maintaining guest privacy and security by never announcing room numbers aloud.
• Responds promptly and professionally to guest questions, requests, and inquiries.
• Resolves guest concerns and complaints with professionalism, empathy, and appropriate follow-through; escalates complex issues to management when necessary.
• Maintains accurate and current guest information and records within the hotel system.
• Processes guest payments, calculates and finalizes folios, provides change, and accurately posts room and market charges.
• Processes, confirms, modifies, and cancels guest reservations as needed.
• Provides information regarding hotel amenities, services, local attractions, dining, transportation, and entertainment.
• Assists guests with restaurant, transportation, entertainment, or other reservations as requested.
• Safeguards and properly handles guest valuables in accordance with hotel policies and procedures.
• Understands and follows hotel credit, cash-handling, and payment policies and procedures.
• Maintains accurate cash balances and completes deposits in accordance with company policies.
• Uses telephone, switchboard, and other communication systems to effectively receive and relay guest and hotel information.
• Serves as a liaison between guests and hotel departments to facilitate timely resolution of requests and concerns.
• Protects guest privacy and confidential information and follows all applicable safety and security procedures.
• Maintains a professional appearance and follows company uniform, grooming, and attendance standards.
• Consistently upholds hotel brand standards, company policies, and brand values in all guest and team member interactions.
• Demonstrates a commitment to world‑class guest service and contributes to a positive, welcoming environment for guests and team members.
• Supports and participates in O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety initiatives.
• Understands and complies with all OHM company policies, procedures, and standards applicable to the position.

May be required to perform Night Audit duties as needed to support hotel operations
, including:

• Completes the nightly audit process accurately and timely, ensuring all daily transactions…