Analyst - Endpoint III

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

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• Provide support for desktop, laptop, tablet, thin client, mobile devices, conference room technologies, and any associated peripherals and components such as thin clients, printers, fax machines, and other end-user technologies.
• Perform advanced nth level assessment and resolution on problems, working with manufacturers/vendors as needed.
• Coordinate problem resolution among a variety of functional areas and provide subject matter expertise support for diagnosing and resolving problems.
• Provide guidance to other team members.
• Design and deploy EndPoint Support Processes.
• Partner with network and systems administration teams to ensure efficient operation of the desktop computing environment.
• May participate in R&D efforts.
• Plan and schedule installation and deployment projects.
• Lead the planning, building, upgrading, and maintenance of endpoint support projects.
• Diagnose, identify, isolate and analyze problems based on information presented by end users.
• Resolve technical problems and answer questions by phone as necessary in support of end-user infrastructure technologies.
• Provide highly complex maintenance and support for endpoint devices.
• Lead multiple projects/work initiatives/tasks concurrently.
• Alert management to recurring problems and patterns that may be widespread or affecting associates.
• Route calls to Infrastructure Tower Leads, external vendors, and the Management Team as required.
• Provide recommendations for end-user technology based on historical problem solving and experience.
• Participate in setup and support of Proof of Concept (POC) initiatives and emerging technologies introduced into the environment.
• Interact regularly with other technology teams as well as external vendors to maintain product and system knowledge.
• Perform related duties as assigned.

Requires broad training in fields such as Computer Science, IT Management, or MSIS generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education; normally requires at least five (5) years directly related and progressively responsible experience with overall information technologies.

• 5 or more years of advanced experience working with computer technology in a business environment.
• Desktop, laptop, tablet, thin client and mobile device hardware fundamentals.
• Strong analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions.
• Ability to recognize and identify network and server access problems for end users.
• Ability to troubleshoot and resolve issues with WAN, LAN, VPN, etc. for local and remote access events.
• Troubleshoot and resolve issues with voice communications (PBX) and voicemail systems, when possible from the Help Desk.
• Comprehensive computer skills;
  Microsoft Office Software, Windows platforms, Apple iOS, Windows 7, 8, 8.1, Macintosh OS X, VM Ware, VM Fusion, Active Directory, GPO and other company and application-specific software.
• Ability to communicate effectively both orally and in writing.
• Ability to communicate with associates, including executive-level associates and their administrative assistants.
• Strong teamwork and interpersonal skills.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members  ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit

Full time

Salary Range*

$57,900 - 85,360

* This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois state-specific locations may apply.

Cencora…