IT Helpdesk Agent

At Fitzsimons
, we're not just about technology - we're about people
. If you're passionate about helping others, solving problems, and keeping things running smoothly behind the scenes, we want YOU on our IT team! We believe in P ride, I ntegrity, and P assion in everything we do - our w ords, a ctions, and m otivations.
PIP WAM ! Every interaction matters, and we're committed to creating an exceptional experience for our employees every day.

Because we care - about our members and our team. As an IT Helpdesk Agent
, you'll be the go-to support for our internal staff, helping them stay connected, productive, and confident using technology. You'll play a vital role in ensuring smooth daily operations while building strong relationships across the organization. Plus, we offer outstanding benefits to support you both professionally and personally.

• Tuition reimbursement & educational assistance - We support your growth!
• Internal development opportunities - Build your IT career with us.
• HSA with employer contribution - We've got your back.
• Wellness programs - A healthy team is a happy team.
• Paid time off benefits - Time for YOU matters.
• 401(k) plan with 5% employer match - Invest in your future.
• Employee loan discounts - Supporting your financial journey.
• Employer-paid short-term disability, long-term disability, and life insurance
• Paid parental leave - Because family comes first.
• Three hours of volunteer paid leave every month - Give back to the community!

As an IT Helpdesk Agent, you'll be the tech hero our team relies on!

• Provide first-level technical support by handling and resolving Level 1 IT tickets through the help desk system, documenting solutions, and escalating issues when needed.
• Deliver friendly, patient support to staff via phone, email, and in person.
• Set up new employee workstations, including PCs, monitors, phones, and peripherals.
• Install, update, and maintain standard software applications.
• Perform basic hardware replacements and swaps (laptops, desktops, monitors).
• Support the employee lifecycle - onboarding new hires, managing access changes, and assisting with offboarding tasks.
• Complete daily system checks using standard checklists to ensure smooth IT operations.
• Replace printer consumables and coordinate escalation for complex issues.
• Assist the IT Manager with projects, initiatives, and inventory tracking.
• Follow cybersecurity best practices and help staff understand safe computing habits.

• A positive attitude and a genuine desire to help others.
• Strong communication skills with the ability to explain technical concepts clearly and patiently.
• Problem-solving skills and a willingness to learn new technologies.
• Attention to detail and the ability to stay organized in a fast-paced environment.
• A high school diploma (or equivalent) and at least 6 months of customer service experience.
• Familiarity with Windows and Microsoft products is a plus.
• IT-related experience or certifications (such as CompTIA A+) are preferred but not required.

Apply today for the IT Helpdesk Agent position and take the next step in building a rewarding IT career with a team that truly values you. This isn't just a job - it's an opportunity to grow, learn, and make a meaningful impact every day.

If offered the position, employment is contingent upon a background check and bondability.

Applicants must reside in the Denver/Metro area to be considered.