IT Professional - Entry, Intermediate, or Senior

Overview

University Staff

University of Colorado Anschutz Medical Campus

Department: School of Medicine, Dean's Office, IT Shared Services

Job Title: Open Rank IT Professional - Entry, Intermediate, or Senior

Position #:

The University of Colorado School of Medicine is looking for a full-time Information Technology (IT) Professional to join our enterprise-wide desktop support team within the School of Medicine and the School of Public Health. This position will be a member of a team that is responsible for providing desktop information technology support for departments within the School of Medicine. This position will provide support for approximately 400 to 500 users, including faculty, staff, and students within assigned departments, divisions, clinics, and centers at the University of Colorado Anschutz Medical Campus.

• Desktop Support (100%)
• Install, configure, and maintain personal computers, including Macintosh and PC devices.
• Troubleshoot networks, systems, and applications in order to identify and correct malfunctions or other operational difficulties.
• Interact with users to determine problems, analyze situations, identify the source of the problems, determine appropriate solutions, and take the proper actions required to solve the problems.
• Advise, research, and recommend hardware solutions for end users; purchase and set up devices, including desktops, laptops, peripherals, and printers.
• Advise, research, and recommend small office audio/video conferencing solutions (AV).
• Perform a variety of maintenance, evaluation, and training tasks to ensure optimal computer performance and user experience.
• Maintain a work log of IT tickets in Zendesk and maintenance tasks.
• Act as the initial point of contact for all computer and system-related concerns from our clients.
• Assist management in creating training materials pertaining to computer troubleshooting and usage.
• Maintain IT asset inventory for client base.
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
• Utilize Microsoft Active Directory to manage Organizational Units, Security Groups, Computers, and Users.
• Resolve technical issues related to network interruptions; work with the University s IT department to resolve network issues.
• Provide IT support for senior leadership in the Dean s Office or when urgent support is needed, and backup support is not available.
• Intermediate and Senior levels will act as a leader to IT Entry Professionals, students, and interns to assist and mentor as needed.

Hybrid - this role is eligible for a hybrid schedule of three (3) days per week on campus and as needed for in-person meetings.

The University of Colorado Anschutz Medical Campus is a public education, clinical, and research facility serving 4,500 students and is a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually.

Powered by our award-winning faculty, renowned researchers, and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

• Medical:
  Multiple plan options
• Dental:
  Multiple plan options
• Additional Insurance:
  Disability, Life, Vision
• Retirement 401(a) Plan:
  Employer contributes 10% of your gross pay
• Paid Time Off:
  Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 15/year
• Tuition Benefit:
  Employees have access to this benefit on all CU campuses
• ECO Pass:
  Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Minimum Qualifications:

Entry Level:

• A bachelor s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.

Intermediate Level:

• A bachelor s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.
• One to two (1-2) years of experience providing hands-on desktop support for Windows and Macintosh systems.

Senior Level:

• A bachelor s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.
• Two to four (2-4) years of experience providing hands-on desktop support for Windows and…