Senior IT Support Specialist
Listed on 2026-02-07
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IT/Tech
IT Support, HelpDesk/Support
About Us
Intermountain Electric (IME) brings decades of experience as a trusted leader in electrical contracting. Founded in 1946, we began as a small company in Denver, CO, and have since grown to be part of the largest specialty contractor in North America. Today, we work with owners and contractors nationwide, delivering complex construction solutions across various industries, including aviation, mission critical, entertainment, and healthcare.
At IME, our people are our most valuable asset. We are committed to fostering a culture that prioritizes safety, quality, and professional growth. Joining IME is more than just finding a job—it's about building a career with opportunities to advance and make an organizational impact. Power your future with IME and be a part of a team that drives success in every project.
this Role
Intermountain Electric Inc. (IME) is seeking an ITSr.Support Specialist to join their growing team!
- Do you have the desire, skills, and proven strategy to be part of a winning team?
- Do you love the challenge of finding unique solutions for complex projects?
- Does the idea of growth and expansion motivate you?
- Are you a team player who is ready to take on the responsibility of a prime role in a growing company?
Then come join us at IME’s Headquarters in beautiful Denver, Colorado – one of the most sought-after locations in the U.S. The beautiful mountains, skiing, hiking, and adventure are only part of Colorado’s allure. It is also home to many craft breweries, award-winning restaurants, a cultural downtown scene, and annual events and festivals.
The ITSr.Support Specialist will be responsible for providing technical assistance, troubleshooting, and support to employees. You will be the first point of contact for our employees providing support related to computer systems, hardware, and software. This ITSupport Specialist will also play a crucial role in IT onboarding for new hires at IME.
What You'll DoKey Responsibilities:
- Hands-On Technical Support: Respond directly to helpdesk tickets alongside the team, ensuring timely resolution. Troubleshoot and resolve hardware, software, and network-related issues for end users. Install, configure, and maintain workstations, laptops, mobile devices, and peripherals. Administer user accounts, access permissions, and security groups in InTune and Microsoft Entra Microsoft 365. Provide remote and in-person support for staff across multiple locations.
- Service Desk Operations: Monitor and help manage the ticketing system to prioritize issues, assign tasks, and improve resolution times. Track and report KPIs including first-response time, resolution rate, and customer satisfaction. Document support processes and solutions to expand upon the existing knowledge base for the team and end users.
- Technology & Process Improvement: Partner with business units to understand recurring issues and proactively implement solutions. Evaluate and recommend tools, systems, or automation that enhance support operations. Contribute to IT security awareness and compliance initiatives by ensuring proper practices at the support level.
- Problem Solving: Diagnose and resolve technical problems, including network connectivity, printer issues, software functionality, and other IT-related challenges. Perform vulnerability management on affected systems.
- Department Contributions: Assist with IT budgeting and resource planning for supporting operations. Provide reporting and analysis to leadership on trends, recurring problems, and user satisfaction. Contribute to IT security awareness and compliance initiatives by ensuring proper practices at the support level.
- IT Orientation: Provide support to new IME employees by responding to new user ticket requests and meeting with new employees on their first day to guide them through equipment setup.
- Escalation: Escalate unresolved issues to the appropriate IT personnel or support teams when necessary, ensuring timely resolution.
- Training: Provide basic training and guidance to end users on the use of software and hardware systems.
Additional duties as assigned.
Knowledge, Skills & Abilities- Advanced technical skills with Windows…
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