IT Support Team Lead

About Us

Intermountain Electric (IME) brings decades of experience as a trusted leader in electrical contracting. Founded in 1946, we began as a small company in Denver, CO, and have since grown to be part of the largest specialty contractor in North America. Today, we work with owners and contractors nationwide, delivering complex construction solutions across various industries, including aviation, mission critical, entertainment, and healthcare.

At IME, our people are our most valuable asset. We are committed to fostering a culture that prioritizes safety, quality, and professional growth. Joining IME is more than just finding a job—it's about building a career with opportunities to advance and make an organizational impact. Power your future with IME and be a part of a team that drives success in every project.

Intermountain Electric Inc. (IME) is seeking an IT Support Team Lead to join their growing team!

• Do you have the desire, skills, and proven strategy to be part of a winning team?
• Do you love the challenge of finding unique solutions for complex projects?
• Does the idea of growth and expansion motivate you?
• Are you a team player who is ready to take on the responsibility of a prime role in a growing company?

The IT Support Team Lead will oversee daily help desk operations and team performance while also providing direct technical support to end users. This is a blended role that combines leadership with hands‑on responsibilities. The Team Lead will be resolving complex technical issues, managing help desk tickets, and collaborating with stakeholders to ensure reliable, efficient, and responsive IT services across the organization.

• Respond directly to help desk tickets alongside the team, ensuring timely resolution. Troubleshoot and resolve hardware, software, and network-related issues for end users. Install, configure, and maintain workstations, laptops, mobile devices, and peripherals. Administer user accounts, access permissions, and security groups in Active Directory and Microsoft 365. Provide remote and in-person support for staff across multiple locations.
• Supervise, mentor, and develop a team of IT Support Specialists, fostering a culture of accountability, learning, and service excellence. Provide technical guidance and act as the primary escalation point for complex issues. Help direct workload distribution and ensure support coverage. Onboard and train new team members.
• Monitor and manage the ticketing system to prioritize issues, assign tasks, and improve resolution times. Track and report KPIs including first‑response time, resolution rate, and customer satisfaction. Document support processes and solutions to build a knowledge base for the team.
• Partner with business units to understand recurring issues and proactively implement solutions. Evaluate and recommend tools, systems, or automation that enhance support operations. Contribute to IT security awareness and compliance initiatives by ensuring proper practices at the support level.
• Assist with IT budgeting and resource planning for support operations. Provide reporting and analysis to leadership on trends, recurring problems, and user satisfaction. Contribute to IT security awareness and compliance initiatives by ensuring proper practices at the support level.

Additional duties as assigned.

• Strong knowledge of IT support processes, ticketing systems, and ITIL frameworks.
• Proficiency with Windows Operating Systems, Microsoft Office 365, and Active Directory.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem‑solving skills to resolve technical issues.
• Working knowledge of office automation products and computer peripherals such as printers and scanners.

• Proficiency using Help Desk Software (Service Now, Service Desk by Manage Engine, etc.).
• Proficiency providing remote support via phone and remote‑control applications, preferred.

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field; or a combination…