Tech Ops Senior Analyst

Tech Ops Senior Analyst – Aurora, CO Responsibilities

• Support the deployment, localization and support of global/core business system solutions including integration with other systems and data alignment to satisfy business requirements.
• Translate business needs into IT solutions by leveraging the Global PMI Tech portfolio, offering to deliver services required by the function and promote the worldwide suite of applications.
• Understand and support the Global Application Portfolio. Proactively recognize business needs not covered by it. Communicate and align on solutions with the Global function.
• Build and maintain strong relationships with business units (e.g. Manufacturing, Quality), central functions, and regional partners. Actively collaborate with all entities to guarantee that business requirements are met in an efficient way and act as IT service and solution facilitator for IT factory-based systems (Manufacturing, Quality, Warehouse Management, Operational Excellence, Logistic supply chain).
• Provide maintenance and support for local and global IT system solutions. Perform troubleshooting and solve issues as they occur in day-to-day business.
• Adhere to relevant policies, procedures, and standards to achieve quality and compliance of solutions and services and ensure compliance with GxP (Good [x] Practice) requirements.

• Legally authorized to work in the U.S.
• Commutable distance to Aurora, CO.
• 6+ years proven track of experience in deploying global IT systems (Manufacturing or Quality Assurance areas experience is an asset).
• An analytical mind with a university degree or equivalent experience in Information Systems, Computer Science, Automation & Robotics, Engineering or related fields.
• Service management experience (ITIL certification is a plus)
• Experience in both Waterfall and Agile methodologies (certification in project management e.g., PMP is a plus).
• Experience working in/with IT Operations or Service teams with an understanding of MES, LES, SCADA integration, Industry 4.0, IIoT, AWS cloud.

$132,000 - $165,000

• Competitive base salary and potential discretionary annual bonus.
• Health benefits:
  
  medical, dental and vision plans, flexible spending accounts, health savings accounts.
• Retirement plans: auto‑enrollment in 401(k) with 5% employer match.
• Paid time off: vacation, sick time, holidays, floating holidays, parental leave, family and medical leave, bereavement, emergency, jury duty, and protected leave for domestic violence, sexual assault, stalking, or crime.
• Life and disability insurance at no cost, with optional supplemental coverage.

PMI is an Equal Opportunity Employer.