Senior Implementation Specialist​/Highlands Ranch, CO - Apex​/Dell - CW

Location

Highlands Ranch, CO (100% onsite role)

$70/hour max

CW-

Senior Implementation Specialist

None

1040

1

05/18/2026

11/16/2026

• Assist with troubleshooting issues for servers located in that data center.
• Act as a point of escalation for server issues, especially if Dell requires an on‑site field resource to gather logs, troubleshoot or get on a Web Ex with support.
• Install, update, maintain and utilize the Dell EMC systems management tools (Open Manage Enterprise, Support Assist & Tech Direct).
• Participate in monthly Service Delivery Review meetings conducted by Dell TSM.
• Establish regular monthly cadence meetings with Dell Sales and pre‑sales teams to ensure SOW and customer expectations are being met.
• Provide proactive and reactive support to the customer’s environment.
• Work closely with the Service Account Manager and Customer to quickly resolve any issues.
• Provide assistance with determining root cause analysis and remediation for any known bugs or issues.
• Troubleshoot the failed hardware component or advise Customer for items out of scope of this Statement of Work; software related queries for example will need to be addressed with Dell Technical Support via phone by the Customer.
• If required, contact the System Consultant or Service Account Manager for additional troubleshooting assistance.
• If required, the Technician may, at DT Services’ discretion and or direction, contact a 3rd party Service Provider for additional troubleshooting assistance.
• If required, the Technician may perform component level upgrades on existing systems, e.g., add RAM, hard drives, or add‑on cards; this assumes the upgrade is fully supported.

• Obtain from customer and review the site technical requirements/architecture.
• Conduct a goal meeting of approximately two (2) hours and agree on a prioritized set of goals and daily plan of tasks and record in sprint backlog.
• Execute against sprint backlog and record in sprint tracker; provided any such execution and recordation is limited to the fixed time period of this service and does not include any fixed scope deliverables.

• Execute against sprint backlog and record in sprint tracker.

• Provide a report reflecting the services performed and demonstrate any completed work.

• Backlog planning and prioritization.
• Daily review meetings.
• Execution against backlog.
• Wrap‑up and demonstration of completed work.