Technical Support Engineer
Job in
Aurora, Arapahoe County, Colorado, 80012, USA
Listed on 2026-05-31
Listing for:
Wowza Media Systems
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
Technical Support, IT Support, Cloud Computing, Systems Administrator
Job Description & How to Apply Below
We are looking for a Technical Support Engineer to join our global team of Support professionals.
This successful candidate will be responsible for providing technical support measured against SLA for Wowza Media Systems products and services across our customers numerous workflows and deployments.
The ideal candidate will have experience in media streaming products and services, troubleshooting entire workflows including complex video delivery systems, networking issues and working with and educating customers at all skill levels.
Requirements- 5+ years related experience in the above referenced areas
- Prior Experience in providing external customer support in a Service Desk environment
- Prior experience in managing SLA’s
- Prior experience working in a SaaS environment
- Excellent verbal, written, organizational and interpersonal skills
- Ability to work remotely and independently while maintaining productivity metrics
- Real world deployment experience with live and on demand video / audio streaming, codecs, encoding technologies and media players
- Experience with networking and working knowledge of TCP, UDP, ICMP, bandwidth and latency
- Experience with different operating systems and virtualizations including but not limited to Windows, Linux, MacOS, iOS, Android, and VMWare
- Proficient in multiple environments such as Java, XLM, HTML, Java Script
- Experience with streaming protocols including but not limited to: RTMP(S) and its flavors, RTP/RTSP, Apple HTTP(S) Live Streaming, an understanding of the new LL-HLS, WebRTC, and CMAF
- Prior experience with managing cloud based deployments such as Web Servers (HTTP), and Cloud Based Services (AWS, Google, Azure)
- Prior experience with Wowza products and services a plus
- Ability to work non traditional shifts as requested
- Dedication to learning ongoing Wowza product knowledge
- Work to ensure Service Level Agreements (SLA) are met
- Adhere to defined metrics and KPIs
- Contribute to the tech support knowledge base by adding and maintaining data
- Provide feedback on processes and documentation to improve customer experience
- Reproduce workflows by mirroring or using real customer configurations
- Mentor and train junior technical support staff on technical and procedural matters
- Provide unapologetic “customer obsessed” service and support
- Shift: 2nd covering EU
Wowza Media Systems is an equal opportunity employer, committed to creating a diverse and inclusive environment for all people to thrive in.
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